Question about Maytag Neptune MAH5500B Front Load Washer

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Tub is jamming and doesn't spin properly - Maytag Neptune MAH5500B Front Load Washer

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  • dianabuhr May 10, 2009

    we found 2 bolts broken on the support for the drum. Can you just replace the bolts or do you have to replace the whole support?

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Either there is something stick out of bottom holes making it jammed, or the bearigs may be shot if it is older machine. You may also want to check the belt for kinks, twists, or cracks.

Posted on May 10, 2009

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Posted on Jan 02, 2017

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My front loader fills with water but then does nothing. The drum doesn't turn. Can hear clicking sound from the control panel as though it's moving through the cycle. Checked the belt and is in good c


Does it spin if you turn to spin cycle?
Try this:
Jam lid switch with something plastic or wood.
Put on spin cycle.
Spin the tub by hand.

If the bowl then starts spinning properly, your problem is the motor starting capacitor.

May 21, 2014 | Daewoo Washing Machines

1 Answer

The machine doesn't spin properly and doesn't drain the water


see this causes and fix it. God bless you
Lid Switch Assembly If the washer won't spin the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Motor Coupling If the washer won't spin the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and transmission. Another common problem is the lid switch.

Drive Belt If the washer won't spin, check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't spin properly.

Door Lock Motor and Switch Assembly If the washer spin the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.
Motor Control Board If the washer won't spin the motor control board might be defective. The motor control board provides power to the motor as well as direction and force. If the motor control board is defective the washer may not work at all or function properly.

Drive Block If the washer won't spin the drive block might be worn out or may have come loose. Underneath the agitator the drive block connects the inner tub (the one that spins around) to the transmission. If the drive block wears out the transmission shaft will still spin but the tub may not - or it may spin slowly. This also usually causes a lot of noise. The drive block is relatively easy to replace.

Clutch Assembly If the washer won't spin, the clutch assembly might be worn out. The clutch assembly makes the connection between the transmission and the inner tub. It is designed to allow the tub to get up to the proper spin speed gradually. As the clutch wears out it may prevent the tub from spinning. The clutch is not repairable, if it is loud or not working properly it will need to be replaced.

Clutch Band kit If the washer won't spin, the clutch band kit might be worn out. The clutch makes the connection between the transmission and the inner tub. It is designed to allow the tub to get up to the proper spin speed gradually. As the clutch wears out it may prevent the tub from spinning. If the washer won't spin, this clutch band kit may need to be replaced.

Drive Motor If the washer won't spin the drive motor might be defective. This is not common. Check all of the other related parts to this symptom before replacing the motor. If the motor is visibly burned out or physically damaged It will have to be replaced.

Tub Bearing If the washer won't spin the tub bearing might have seized. This is a common problem and relatively easy to replace.

Tub Seal and Bearing Kit If the washer won't spin the tub seal and bearing might have seized. This is a common problem and relatively easy to replace.

Bearing If the washer won't spin the bearing might have seized. This is not common. The bearing doesn't require any normal maintenance. They generally go bad when the tub seal fails and allows water to leak past into the bearing.
Basket Drive If the washer won't spin the basket drive clutch might be worn out. The basket drive sits on top of the transmission and engages with the inner tub. If the basket drive wears out the tub won't spin.

Basket Drive Hub Kit If the washer won't spin the basket drive hub might be worn out. The hub is a set of plastic gears underneath the agitator. The basket drive hub kit is easy to replace with standard hand tools.
Transmission If the washer won't spin the transmission might be worn out or defective. There are numerous more likely causes when a washer won't spin, which should be checked first.
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Sep 28, 2012 | Hotpoint Washing Machines

1 Answer

Water did not drain


see the causes and fix it. God bless you
If your washer won't drain, check these: It spins, but doesn't pump It doesn't spin or pump It pumps, but the water returns It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out. To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port. Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job. If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump. It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems: If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess. If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.
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Sep 22, 2012 | Kenmore HE2 Plus Front Load Washer

1 Answer

Washing machine does not empty


see the causes and use the common sense, God bless you.
If your washer won't drain, check these: It spins, but doesn't pump It doesn't spin or pump It pumps, but the water returns It spins, but doesn't pump If your washer spins but doesn't pump the water out, the drain line is probably clogged. In many washers, a small sock or other piece of clothing can get between the clothes tub and the outer tub that holds the water. If the clothing gets between the tubs, it may then get into the drain hose that's attached to the pump--or even into the pump itself. If it's in the pump, you need to remove the hoses from the pump and pull the item out. To remove the sock from the outer tub port, open the washer's main access panel and remove the large-diameter rubber hose that connects the pump to the bottom of the outer tub. Then, using needle-nose pliers, try to grab and remove the clothing through the port. Sometimes you can't remove the stuck clothing from below. Then you have to remove the agitator, top of the outer drum shield, and inner clothes tub. This isn't easy to do--and you may need special tools--so you might be happier getting a qualified appliance repair technician to do the job. If the drain line isn't plugged, the problem may be with your pump. Even if the pump appears to be turning, the internal impeller may be broken. If so, you need to replace the pump. It doesn't spin or pump If your washer doesn't spin or pump water out but the motor is running, your washer probably has a frozen pump pulley. If so, you need to replace the pump. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. It pumps, but the water returns If the water that pumps out of the machine goes back into the machine after the spin cycle, your washer may be siphoning the water from a laundry tub that has a slow drain, back into the washer. The usual remedy for this is to improve the draining of the laundry tub. (Is something stuck in the drain?) Also, check for these problems: If the drain hose reaches more than about 4 inches into the laundry tub, cut off the excess. If your drain hose is lower than the washer's cabinet, install an air gap/siphon break assembly.
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Sep 19, 2012 | Ariston Technologies Washing Machines

1 Answer

Washer will not spin at all no code . will drain and tumble back and forth,when it comes time to spin it turns off.


A washing machine is basically a big tub that repeatedly fills with water and then drains, spins to wring clothes dry, and has a device for stirring things up-- either an agitator in the middle of a top-load machine or a rolling drum in the case of a front-loader.
The four cycles that every washer performs are fill, wash, drain, and spin. Though these functions are pretty basic, a number of things can go wrong with them.
There are a number of problems that you can fix quite simply; some issues, however, are better left in the hands of an appliance repairperson.Problems that commonly occur with a clothes washer are discussed in depth below.If your washer doesn't run, be sure it's plugged in and that the receptacle works (the circuit hasn't overloaded). Before working on the washing machine, be sure to unplug it.
To prevent problems, follow good maintenance procedures. Use the right amount of detergent for your washer and your water hardness, make sure the machine is level, and don't overload it for the cycle chosen.

Washing Machine Does Not Fill
If the washer doesn't fill, the water inlet screens may be blocked. Clean or replace them. (Check your owner's manual for the location of the screens; they're often located at one end of the supply hoses, or you may have to remove a panel to access them.) Other reasons for not filling may be that either the timer or temperature selector is broken--both of these are repairs for an appliance repairperson.

Washer Does Not Spin
If your washer doesn't spin, check to see if the clothes have jammed or are unbalanced in the drum before calling a repairperson. Unbalanced clothes will also cause a w
asher to shudder or "walk." If straightening out the load doesn't stop the washer from shaking, look at the feet underneath and be sure they are properly adjusted to keep the washer sitting level on the floor (you just turn them to move them up or down).
Clothes Are Wet After Spin Cycle
If your clothes remain wet after your washer's spin cycle, perform the following diagnostics:
1) Lift the lid during the spin cycle. If the tub is not spinning, you may have a damaged motor coupler. Call a repairperson to replace this part.
2) If the tub is spinning, recheck the load to make sure it is balanced. If you are certain the load is balanced but your clothes are still wet, you may need to call a repairperson to replace a damaged motor pulley, tub bearing, belt, or clutch.

3) You can also follow the troubleshooting steps outlined in "Washing Machine Doesn't Drain." You may have a problem with your drain hose or pump.

Oct 27, 2011 | Washing Machines

1 Answer

Why is it that my washer is not completing the spin cycle,it is still very wet when it stop??


Hello there and welcome to fixya
The clothes are wet after spinning When the clothes are wet at the end of a cycle, check these: Motor coupler
To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:
If it's spinning when you lift the lid, the coupler is fine.
If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.
Spin cycle
If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.
Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.
Siphoning
If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.
Water-inlet valve
Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.


Sep 12, 2011 | GE Washing Machines

1 Answer

HI: My washer will not drain all the water out at the end of the wash can you help me out


Hello there and thank you for choosing fixya

Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component. Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician. Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess. Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

Aug 04, 2011 | Frigidaire Washing Machines

1 Answer

Hi, My Hoover 600MB top loading washing machine is approx 8 years old. Recently it has occassionally not fully spun out - clothes still wet at end of cycle. Now it also often doesn't agitate - just...


Have a look for coins etc stuck in the drain pump or the tub outlet hoses especially where they fit onto the tub. If a coin or other foreign material blocks the water flow when draining , these machines wont spin properly.

Jul 26, 2011 | Hoover Washing Machines

1 Answer

My washer, A612S, does everything correctly but SPIN in the spin cycles. Both belts underneath are fine. The motor pulley spin fine when in the spin cycle, but the belt doesn't. When I turn it off...


the brake it the drum directly above the transmission pulley it is not intergrated into the trans.
in my almost 30 years of repairs in that old and very reliable machine i would find where a article of clothing and floated over the inner tub and has wedged itsefl between the inner and outer tub, their is enough clerance between the tub and tub cover where you could get finger into it and run it around the tub and feel if a piece of clothing is caught. if that isnt the problem then the tub bearing is ceased up and would require repalcing it and the tub seal

Jul 18, 2011 | Maytag Washing Machines

1 Answer

Clothes wet after spin


Hi, if clothes are wet after spinning, check.......
Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: If it's spinning when you lift the lid, the coupler is fine. If it isn't spinning--and your machine was produced by Whirlpool you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.

Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag), a worn clutch (GE/Hotpoint), or a worn motor pulley or tub bearing. Replace the applicable component. Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

Apr 13, 2011 | Whirlpool LSR8433K Top Load Washer

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