Question about Lexmark All-in-One Printer with PictBridge

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Lexmark X2500 is giving Bidirectional communication error message

It prints the test pages but when I go to pring a regular document it says printer can't communicate with computer enable bidirectional printer communication or something like that however in the printer properties box it is not selectable. It detects the printer when I unplug or plug in the USB cord and I have downloaded the latest drivers. Thanks in advance for your help.

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  • Anonymous May 10, 2009

    It is set as the default printer. It is the only printer currently installed. Have tried uninstalling/reinstalling, and checked Lexmark site for updates.

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Make sure that the "Enable Bidirectional Support" checkbox is checked: Go to "Control Panel"->Printers->Right click on the print Object->Properties under "Ports" tab, enable this check box if not already enabled. If you using vista make sure you do this from an "Admin" account, you may also need to select the "Run as Administrator" option after you right click on the "PrintObject".

Posted on May 14, 2009

  • Ruth Masten
    Ruth Masten Jun 14, 2014

    mine is not high lighted so it doesn't do any thing when I click on it

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Check if the printer is set as default printer
if not u might need to uninstall it and reinstall it

Posted on May 10, 2009

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A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
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Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
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