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Problem for Toshiba Satellite A135-S4427 (PSAD0U03H00P) PC Notebook
How do you reset cmos password on toshiba satellite a-135 s4427
the notebook was working fine, then one day when it was powered up it asked for a password.
toshiba wants to charge $425 to reset it as its no longer under warranty.
they admit its a known problem with some models but they still want to charge me.
any help would be appreciated
toshiba wants to charge $425 to reset it as its no longer under warranty.
they admit its a known problem with some models but they still want to charge me.
any help would be appreciated
Comments:
May 10, 2009
- there isn't a toshiba service center for 250 miles and all the local service shops don't have a service manual for it. one shop tried to disassemble it but couldn't figure out how to separate the top cover even though all the screws were removed.there has to be a couple of pins that can be shorted to reset the password.
anyone know where they are?
Solution #1
posted on May 10, 2009
if CMOS battery is removed and placed again..the problem will be solved....if u know any computer experts means.... i.e.,
local service engineers...ask them to do this
local service engineers...ask them to do this
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Solution #2
posted on May 10, 2009
You could try to re-flash the BIOS from this link, The newest version of the BIOS does have a fix for "Added a workaround to cover incorrect EEPROM data that causes a password to be set." Also, call back Toshiba tech and tell them to look up Support Bulletin Document ID 98082632 - it specifically states that "Toshiba will cover the cost of this repair under warranty until Dec 31, 2010." - that reads to me as though they are "extending" the warranty specifically for this issue. If they give you grief, ask for escalation - first-line tech support often doesn't have the power or initiative to go deeper than surface level... Good luck!!
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