Husqvarna #1+ Dongle Not working with my computer.
I installed VIP customizing plus on my computer, but when i plug in the dongle and install the dongle software it either says program could not be installed properly and that the dongle may be made for windows 98 or latter, or it goes to the blue error screen, and then does not work when i restart.
I am running windows XP
I have tried downloading updates etc from the Husqvarna website, and following the alternate dongle software installation, but it still does not work. I have tried so many different ways so often, I'm getting very frustrated. Pleast help.
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Re: Husqvarna #1+ Dongle Not working with my computer.
You probably need to install the XP drivers for the dongle. I don't have the exact website at my fingertips (brain tips?) right now, but if you visit Jan Henning's Sew Much 4 Retirement website I think she has it amongst her Tips section. I had a similar problem years ago, but solved it by putting the installation CD into the computer, not running the automatic Install, then opening the program. It then goes looking for the dongle driver on the CD. This solution does not work for everyone, some need to download the drivers off the internet.
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You should contact the software vendor. They should be happy to replace your non-working dongle for a new one, even for a very old software version. They may have to charge you for the replacement dongle, but it should be much less than the cost of new software.
If they balk, know that there are now many different software options out there for much less than the typical dongle-enabled packages. Don't pay $1200 for an 'upgrade' if you can get a different package for $99. Search Google for 'embroidery software' and you'll see a lot of choices.
I tried the Husqvarna Viking dongle drivers for 4D VIP Customizing software on a new Windows 8.1 system, but nothing worked. (It worked fine on my old Vista system). After a few weeks of frustration, I found this site : http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/.
I downloaded the Sentinel Driver v7.5.8 (they work for Windows 2000/XP/Server 2003/2008/2012/Vista & Windows 7&8 (32 bit and 64 bit)), installed it, restarted my computer, and everything worked like a charm.
Somebody should tell Husqvarna about those drivers...
If you have the disc to install the program if should also install the dongle automatically. I just loaded my old copy 2 weeks ago and it was all done with that one disc. You have to install the software BEFORE plugging the dongle...
feel free to e-mail me firstname.lastname@example.org
I'm looking how to put the sample fonts from the free floppies into the program to use on my designs. Disk Manager only does designs and customizer won't recognize the fonts directly off the disc.
Any suggestions??? lew
I admit I did not think that VIP Customizing worked on Vista at all, but I now know that some people have got it going. Have you searched the www.sewmuch4retirement.com website (the late Jan Henning's website, which is an absolute gold mine of information for Husqvarna and Pfaff machines)? The other solution might be to partitition your hard drive and run Win XP on one partitition, and use that to install and run VIP Customizing. There are also Yahoo Groups specializing in Husqvarna machines and products. These groups have a lot of members with a wide range of machines, software and experience. I'm sure there is someone out there with a similar problem and someone else with the answer.
there is an update for windows 7 and dongles at the husqvarna viking website.
From Husqvarna Viking website -
When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
Install your 4D Embroidery System software (and all updates).
Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.
Info on Husqvarna Viking website - http://www.husqvarnaviking.com When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7. Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules. Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
1. Did the software come with a dongle? This is a "key" that looks like a memory stick, that is actually a copyright protection device. You cannot access the program without it. To get the program to recognize it. plug it into a free USB Port, then power up your computer. It will read the dongle as a new device and install it on your computer. Always make sure the dongle is plugged into the same USB port as when its installation.
2. Check the operating system compatibility of your embroidery software and your computer.
What is your computer's OS? If you have Vista, it will not read Win95-XP. In that case, you may need to find a used computer to dedicate to your embroidery and install Win 98. I have XP 2000 and it reads all the Win programs back through 95.
My Husqvarna Rose/3D Embroidery Studio, will not operate with the Vista program. It will run on XP, because XP is backward compatible to previous Windows programs.
If this is the problem, you can still purchase older Windows programs very affordably. Before installing it on your hard drive, I would get expert instructions from a professional, who would back up your hard drive. I've also heard of people partitioning their hard drives, so that they could use more than one operating system.
(This is MUCH CHEAPER than purchasing a new machine and all the software, etc to go with.)
Just a note: The small notebooks they've come out with, do not have the proper drive to run your embroidery program.
3. If you have the reader'writer that came with the machine and no serial port on your computer or printer, you can take the box to your local Radio Shack or computer repair, where you can get an adapter with a serial plug on one end and a USB plug on the other, or get the "Ultimate Box Plus". The adapter is cheaper.
One, or all, of these little tidbits may fit your problem.
When you purchase the Husqvarna Viking software it comes with a code key called a "Dongle". It plugs into a usb port and "unlocks" the software. You can't just load the software and have it work without the dongle and you cannot just purchase a dongle. That software is about 3 versions old and is not being supported anymore by Viking. Their new software starts at $400 and is called 4D embroidery. Their web site shows what it can do.
You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com