Question about Dell Photo 964 All-In-One InkJet Printer

Open Question

My dell 964 all in one printer is receiving all phone calls in fax mode. It used to receive faxes in the fax mode and regular phone calls would go to answering machine if not picked up.

Posted by on

4 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Can't receive incoming faxes!

had similar problem, when pressing start button printer always scans and sends a fax even if there is no documents!. also, even if fax tone comes first from the sender it will insist to send.

i used *9* combo in my attached phone and waited until reception started but it never started like if it hadn't heard the tones.

but if you dial that same combo using the fax's dial it works! all you have to do is stay on the line until it says "receiving".

haven't found another way, yet.

Posted on Nov 28, 2007

  • 11 Answers

SOURCE: Fax won't answer

UNPLUG FROM THE POWER. PRESS AND HOLD # & 9 AND AS U HOLDING PLUG THE POWER BACK TO IT, AND THEN REALEASE WHEN IS START TO POWER ON.

Posted on May 14, 2008

  • 1 Answer

SOURCE: My Dell Photo 964 All-In-One won't receive faxes, but can send.

I had the same problem, however I am also using VoIP which I don't think it matters. Solution: First, be sure you are using a 4-wire telephone cord (has the red, black, green & white wires on the end of the jack). Then you will need to add a DSL filter to the phone line between the wall jack and the fax machine. In my case, I plugged the filter in the VoIP box and plugged one end of my fax line into one end of the filter and the other end into the fax machine - fax slot. if you have a filter with multiple slots, be sure to plug it in the telephone line slot. As soon as I completed the process and tested the fax line it connected and worked just fine. I hope this helps.

Posted on Jun 02, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

Nov 29, 2012 | HP LaserJet 3050 All-In-One Printer

1 Answer

How to receive fax


Instructions Things You'll Need:
  • Phone line
  • Multi-function printer
  1. Step 1 Connect the multi-function printer to a phone line. Most printers with fax capability have more than one phone jack, so make sure you are plugged into the right one.
  2. Step 2 Turn the printer on and access the start-up menu. Pick an answering mode based on your expected usage of the fax capabilities of your machine (see the next steps for more information about this).
  3. Step 3 Put the printer in manual mode if you expect little fax traffic. The manual mode usually requires you to pick up every call that comes to the machine. If you hear the signal for a fax, you push the start button and hang up.
  4. Step 4 Choose the automatic mode if you expect a lot of faxes or have a dedicated fax line. In automatic mode, the printer listens to incoming calls and determines whether they are faxes or voice calls. Voice calls get sent on to your phone, and faxes are picked up by the printer.
  5. Step 5 Select the number of rings you want your multi-function printer to give you before dropping a call. If you are using the manual mode you may want to go with four or more rings. Two rings should be sufficient in the automatic mode.
  6. Step 6 Load paper into the paper tray. Check on the paper level frequently if you receive a lot of faxes.
  7. Step 7 Set the desired print quality, and you are ready to receive faxes.

You should be all set now to receive faxes.

Aug 06, 2010 | HP Officejet 4355 All-In-One InkJet...

1 Answer

The fax answers each time the phone rings. If it's a fax then it's fine and it comes through. If it's a regular phone call then we can't really talk as the fax noises keep going off. We have a phone...


Your symptoms indicate that the machine is set in the "Fax Only" receive mode. If you are using the line for both fax and voice calls, you need to set the receive mode to "Fax/Tel". See Methods for Receiving Faxes in your Basic Manual for your options and how to set the desired mode.

Jan 27, 2010 | Canon ImageCLASS MF4350d Laser All-in-One ...

2 Answers

When i receive fax my fax says line error


You configure you fax program.Such as line type,fax number,or you follow user manual,how can use it?
It is problem setup or configure not problem machine.

Dec 03, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

My dell all-in-one printer won't receive faxes


did you complete the set up process (cd software)? if yes..on the front panel of all in one go to advance fax set up...(do you have an answering machine?...set the fax to pick up on one less ring than the answering machine....(the answering machine picks up on 5..set fax to pick up on 4)...the fax number is your telephone number...hope this help...feel free to rate

Jun 15, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

My Dell Photo 964 All-In-One won't receive faxes, but can send them just fine. All other features are alright. Spoke to Vonage (our phone service) for 2 hours troubleshooting and sending test faxes, and it...


First check a couple of obvious things:
Sometimes the presence or absence of a (DSL) filter on the line can affect fax reception.
Also check to make sure you have not enabled Fax Blocking.

Otherwise, I can only offer some information HP provides for support of VoIP fax setups, available by clicking here., and hardware setup options available here. Whether it is even remotely useful in your situation you'll have to judge.
You know there is also a Dell Forum where users
can pose questions and exchange answers. Have you checked to see if there are solutions posted there? Dell Forum 964fax error
I'm afraid I am not familiar with that particular machine or Vonage...sorry I couldn't offer anything more...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!



Apr 08, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Receiving fax


I have a dell photo AIO printer 924. Please email a solution. Thank you.

Nov 08, 2008 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

My Dell 946 will only fax the cover sheet!


dell 946 will not receive a fax but will send a fax.

Oct 30, 2008 | Dell Photo 964 All-In-One InkJet Printer

Not finding what you are looking for?
Dell Photo 964 All-In-One InkJet Printer Logo

Related Topics:

61 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

74106 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

color wheel light...
color wheel light...

Level 2 Expert

138 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...