Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Items sometimes freeze on refrigerator side of unit - model GSS25LGMA

Even though we have the temp on the refrigerator side set at 1 it freezes food. All else seems to work - freezer side and ice maker. We can't seem to get refrigerator side to maintain a cool temp without freezing some items.


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  • Anonymous Nov 09, 2007

    Problem with GE Profile Artica Refridgerator

  • djbean Dec 27, 2007

    All levels of refrigerator freeze foods, even eggs. I tried vacuuming the condensor at the back, which helped a bit, but the problem returned within a month.

  • jdsteelers Jan 02, 2008

    Stuff in lower frig keeps freezing. Also ice dispenser does not work well.

  • Neva14 Jan 04, 2008

    Refrigerator side freezes on # 1 setting, isthere a solution for this problem?

  • wasupdee May 14, 2008

    I have a similar problem. milk and produce tend to freeze, Even with the setting on 1 and the freezer set on 2. I own model GSS25xGNABB. How much to fix this and can I do it myself or do I need a repair guy?

  • Anonymous Feb 03, 2009

    Similar problem here. We had a technician come out today & take a look. He said the problem is with the thermistors, and the total repair is about $400-450.

  • Anonymous Mar 18, 2014

    I freezes the food in the back of the refrigerator even on setting 1

  • Anonymous Mar 18, 2014

    It freezes food in the back of the box as well as the crisper even on setting 1

  • Anonymous Mar 20, 2014

    everything is freezing even with temp moved to 46



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It is most likely a bad damper motor.  This is where the cool air comes out into the fridge section.  On this model it is a fairly common problem and comes a whole assembly.  The part # is WR49X10091 and will cost anywhere from $100 to $122.  Knowing this model I would bet this is your problem.  If the damper is bad and stuck open cold air will just keep blowing in.  It is suppose to open and close based on the temp setting.  Let me know if you have any other questions.

Posted on Oct 11, 2007


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1 Answer

Refrigerator is freezing food and liquids with the controls set to their lowest setting.

This could be caused by a defective=> WR60X10052 Damper Control Assembly or could be caused by a defective fresh food thermister=> WR55X10027 Thermistor or WR55X10027 Thermistor. You will need to run the diagnostics found in the GSS25LGMA Service Manual I am here should you need me, Thanks John Tripp Appliance 911

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Refrigerator food freezing even when on lowest setting

There is one of three reasons why your fridge section is freezing food. You didnt mention whether you had a side by side or freezer on top or bottom model, so the following checks may not apply to your unit.

One reason food might be freezing is your cold control has failed, and will not turn the unit off when the physical temps are correct. When this occurrs food normally freezes throughout fridge section, top, bottom, middle, front and back.
BOTH controls, though you may only have one, should be at the middle setting. Adjust your controls, place a plastic cup of water at the top, the middle, and bottom shelf of your fridge. Check all three AFTER 24 hours. if all three are ice, you COULD have a bad cold control.

It is possible you might also have a door damper that is stuck open. A door damper is a swinging or sliding door that opens / closes either when temp control settings are adjusted, or on some fridges, when either door is opened, the damper closes. Please note, door dampers are USUALLY only present on side by side refrigerators. They can have a motor, or thermostat open the door automatically,which can break, and others will simply have a lever of some sort, which usually wont.

If after 24 hours, only the middle and bottom cups are ice, your evaporator fan motor, in the freezer, is likely not operating. Not knowing the BRAND you own, it could be the motor itself, a thermostat located on the evaporator, your defrost heater, or a main computer control board that controls the fan motor.

Sorry I cant be as specific as id like, but i had to cover all possible bases

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When The Temperature Setting Is On 1 The Food In The Freezer Dosent Stay Completely Frozen But When i move it up to setting 2 it freezes things in the fridge...and theres water leaking out the back

Do you just adjust the fresh food side or do you adjust the freezer setting too? Post the model # . does the unit have knobs or buttons for setting temp? Does food freeze in one particular part of the fresh food side or evenly throughout?

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There is an electrically activated air dampener in the upper left back side of the refrigerator section which most likely has broken (in the open position), allowing cold air from the freezer to continue to enter the fresh foods section. Replace the dampener assembly.

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if its at the highest setting, i.e., the largest number or letter, you have it at the COLDEST setting, and it will freeze in the refrigerated secion. Reset all controls to normal, which is the middle setting. so if your scale range is 1-9, middle setting would be 5, if scale is A-E, middle is C and so on.
After you reset controls, it will take 24 hours for temps to balance themselves out. Your food may take longer to thaw out, so dont go buy whether food is still frozen, instead place a thermometer in the center of the fresh food side. your fridge temp should be in the 35-40°F range. If after 24 hours your fridge section is still below 32, Then you do have a problem, but LG is not a simple unit to diagnose, impossible to do without inspection.

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Those are notorious for that because the icemaker is in the refridge compaertment which is freezing inside of it. Try to adjust your temp settings so the items will not freeze. Sometimes you will have to set your temp setting around 45 or so. Another good idea is to put a thermometer in the fridge so you know exactly wht is going on in there.

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