The cursor on my daughter's laptop is frozen. Basically the cursor will not move, no keys work, and the only way thing i seem to be able to do is turn the laptop on and off using the on/off button. The screen is stuck on the logon page (i.e. the page that lets you choose wich user).
Have already tried Fn+F9, and every combination of Fn+[function key].
Beleive it or not we have no mouse to plug in so cannot try that.
You need to press f8 on boot when it is loading, to enter safe mode (before the Windows flash screen) then when in "Safe mode" you can should be able to gain access, reboot from this mode and see if it loads normally, if not then you have a configuration issue. go back into safe mode, (login) and go to start>Run, run a program called MSconfig, this will allow you to look at your startup items, and allow you to disable/enable them individually, from this point you can diagnose which programs are causing your issues. I hope this helps
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