Question about Philips SA3125\02 MP3 Player

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After using the repair function all the files were lost

Greetings, My HDD GoGear SA3125 mp4 player crashed; and asked me touse device manager to repair it. After doing this the device workedperfectly, but all my stored files are now gone! I had some recordingsthat I urgently need! Is there a way for me to get those back? Pleasehelp me with this issue. Thanking you in advance.

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Try looking in all of your media players, and if that dosen't work try going in to your recylce bin and restoring all of your music files

Posted on Jul 22, 2009


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1 Answer

My gogear player always says " failed to update firmware on the device". What should I do to repair my gogear?

via this link you can download the Philips Device Manager:

Install the software on to your PC and try to connect the device to the usb port. If the PC doesn't see the device you should download the firmware upgrade software from this link also and use the "repair function" of the Device Manager. In this case you should not forget press and hold the recovery key of your player when connecting to the PC. The recovery key is the PLAY button.
With this you can repair your player.
I hope I could help you,

Sep 23, 2011 | Philips SA3025/37 Flash MP3 Player

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Cannot upgrade my firmware on philips gogear muse 16gb mp4 player...

you can visit the Phillips support site

Enter your model number on the search box and download the Device/Firmware manager from the Software and driver section. You can now upgrade the firmware.

If you still have problem, I'd suggest that you repair your GoGear with Device manager. Here is how:

Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Contents may be removed by using this function. So make sure to back up your contents.

Hope this helps.

Apr 12, 2011 | Philips GoGear Muse Digital Media Player

1 Answer

Reformat your player with your pc. this is the sentence that appears on the first page of my Philips go gear mp3,i could not open my player I've lost my driver/software Cd so therefore how can i...

First install the Device/Firmware Manager software on your PC and connect your device. If the PC doesn't recognize the item it would be the best that make firmware update.
If PC recognizes the player, check everything as file transfer, player works correctly etc.
If you find any problem try to solve it using the manufacturer's website via this link:

Here are the device/firmware manager software downloadable and useful information about how to repair it. Please study this website especially "Troubleshoot your player" chapter.

Apr 06, 2011 | Philips GoGear SA3125/37 MP3 Player

2 Answers

What converter should i needed for my philips gogear aria can't able to download songs...

MP3 players can only play music files in mp3 file format.You need to convert your CDs to mp3 music files onto your computer ordownload them from the Internet and then copy them to your MP3 player.
You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format:-

Mar 03, 2011 | Philips GoGear Ariaz MP3 Player

2 Answers

I shows that connect to pc and use device manager to repair

hello, i connected my Philips SA3115/02 with files on it. A repairing was required and i started as well. The program have made a safety saving from the device what I want to put back, but I cannot find it anywhere. Where does this program usually save these files from the device? Could u help me where or which way could i find them? It would be very urgent.


Aug 23, 2010 | Philips GoGear SA3125/37 MP3 Player

1 Answer



When the GoGear SA3125/37 is your model player, you can go to the matching support site:

If not installed on your computer yet, the Device manager is under Software & drivers. You can run the manager directly from the support page or have a download first and run the manager afterwards.

When needing more help, just add a comment.

Apr 25, 2010 | Philips GoGear SA3125/37 MP3 Player

2 Answers

The mp4 player keeps crashing my computer

If your PC is running Windows Vista, don't even think about conencting it until you get the firmware upgrade for the device.

Triple Reset for GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player.

Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jun 08, 2008 | Philips SA3125\02 MP3 Player

4 Answers

Philips SA6045 Mp4 player- virus?

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Mar 15, 2008 | Philips SA3125\02 MP3 Player

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