Question about Computers & Internet
I have had 3 Samsung monitors do the same thing. Before you call Samsung, completely disconnect the monitor from all computers, then power it on. If the monitor is okay you will get a screen that will say something along the lines of "video source not found" in what I believe will be a blue box on the screen.
If you get nothing the internal boards are bad and it is time to send it back to Samsung. Go to Samsung's website, if you have not registered the warranty then do so, you will need the cash register receipt or the invoice from where you purchased the monitor -- you have to send an electronic copy to Samsung to register the warranty. Once registered begin the RMA process. If the monitor is within the warranty period Samsung will actually UPS a replacement montor to you. The process is simple, you go to the UPS Store unpack the replacement, put the sick monitor in the box from Samsung, UPS puts on the prepaid preprinted label, you go home with good monitor and the sick one goes back to Samsung.
Posted on May 10, 2009
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Posted on Jan 02, 2017
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