Question about LG CHOCOLATE VX8500 Cellular Phone
Today my phone started shutting off when ever the camera button is pushed. It also shuts off when you activate the camera through the my Pix Feature. I tryed removing the battery and that told me to use and original battery. It did that a few times but did finally turn on to only shut down again when the camera button is activated. Any ideas on what could be causing this and if its possible to remedy?
After editing my contacts on-line via My Account and running Backup Assistant (unsuccessful), when I would access the camera, it would power down the phone. I tried everything: soft reset (phone on, remove battery, wait 1 minute, replace, power on), removing the Backup Assistant application, hard reset (*228 opt 1), reloading Backup Assistant, running Backup Assistant... the pressing the camera button would cause the phone to power down. I spent 40 minutes with 2 Verizon CSRs - no help. I went to a Verizon store, they uploaded the latest software (v 7) and we went through the same process (soft reset ...hard reset), still no change. Even though the phone was out of warranty, they replaced the phone at no cost.
Bottom line, they said the phone failed (cause unknown) - but I still BELIEVE that it was due to a software glitch that caused the phone to fail. For Verizon, replacement was easier than admiting they fried my phone. So they swapped out my phone with another VX-8500. I'm due a new phone (new every 2) in 2 weeks, so I may get something else now.
If your phone fails - push the issue with Verizon until they budge, don't just roll-over.
Posted on Nov 20, 2008
Had the same issue, called Verizon support (888)233-4831 and they're sending me a new phone. No fix, just replacement.
Posted on Apr 17, 2008
Me too.. this phone is a useless piece of S*&^
Posted on Jul 19, 2008
Im getting pissed with this phone! ive had 4 of them, and each one has somthing wrong. not this one shuts its self off whenever i try and use the camera or access my pictures. pluss the brand new battery isnt holding a charge
Posted on Jul 11, 2008
Well this sucks! This is the SECOND TIME the choc has done this to me...i've only had the choc for a yr and i've already replaced it about 3 months ago and now its happening again. REDIC! i want my friggin pictures!!!!
Posted on Apr 08, 2008
Posted on Jan 25, 2008
Posted on Oct 12, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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