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Re: jammed paper message
There are two reasons for receiving sheets not being picked up
either the rollers are dirty or the cleaning assembly is
bad which is under the print carriage (either the sensor needs
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Mite want to have the rollers cleaned. use a damp rag and soap and water. The separation pad mite need replacement. that's the device below the paper.in the document feeder. where the paper goes in.
Hi Despite the increase in texting, email, Facebook and Twitter, we still hang on to our fax machines. They are perfect for sending copies of original documents despite document jams, buying ink or special paper, maintaining a phone line--we love 'em. Basic problems like paper misfeeds can be troubleshooted through the use of some basic steps.
Check the Message
Check the messages on the display of your Brother fax machine. The messages will be pretty self-explanatory such as "Insert Doc, Again" or "Please Supply Paper." "Insert Doc. Again" means that that the documents weren't placed on the feeder correctly; just follow the instructions and try again. A message like "Please Supply Paper" will simply mean you need to replenish the paper. "Memory Overflow" is probably the most cryptic. It just means that the memory capacity was exceeded and it has stopped recording. Press "Enter" to register the documents in memory and to complete the operation.
Clearing an original's misfeed by pushing down on the release lever to open the front panel. Remove the failed original and close the panel. To clear recording paper that's gotten jammed in the paperfeed, open the turn guide and remove the paper. To clear paper from the transport unit, which is in the top, open the cover, remove the drum and toner. Lift the guide and remove the paper by pulling upwards. Paper can get stuck in what is called the Fixing Unit. Open the top cover. Again, remove the drum and toner. Open the Fixing Unit cover and remove the paper by pulling it back.
Damage to the feeder mechanism or pickup roller assembly would cause a cyclic feeding problem like you describe. For example, two cracked gears. This kind of problem may drive the paper fine until the damaged area on both components align with each other, then the feeder would stop for a moment causing the paper still being driven from behind to bunch up against the roller.
When the thing starts turning again the paper is now buckled and causes a jam. But, when you pull out the paper you move the roller and the two components back out of sync therefore allowing it to work until the next cycle. (In this case 4 pages)
Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.
have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )
Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
If you still have other questions, feel free to post them here.
Hope this helps.
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there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.