Question about HP 1040 Plain Paper Inkjet Fax

1 Answer

Jammed paper message

Need troubleshooting for when rollers and feeder are not pulling paper through and how to pull up solution when received...

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 or more questions within one hour.

  • Expert
  • 166 Answers
Re: jammed paper message

There are two reasons for receiving sheets not being  picked up either the  rollers are dirty or the cleaning assembly is bad  which is under the print carriage (either the sensor needs cleaning/servicing )

Happy faxing


Posted on Oct 12, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Document feeder pulls multiple pages

Mite want to have the rollers cleaned. use a damp rag and soap and water. The separation pad mite need replacement. that's the device below the the document feeder. where the paper goes in.

Feb 24, 2014 | Konica Minolta Bizhub C253 With Document...

1 Answer

Document feeder jam

Try cleaning the rollers with a bit of rubbing alcohol/water solution, equal parts. There should be a pair of them, one on each side of where the paper is fed.

Feb 24, 2012 | Fax Machines

1 Answer

Hello, I have a Brother Fax 560 (Plain Paper Fax). I am having difficulty receiving faxes. It is not transmitting on the receiving end. What is the problem?

Hi Despite the increase in texting, email, Facebook and Twitter, we still hang on to our fax machines. They are perfect for sending copies of original documents despite document jams, buying ink or special paper, maintaining a phone line--we love 'em. Basic problems like paper misfeeds can be troubleshooted through the use of some basic steps.
Check the Message
  • Check the messages on the display of your Brother fax machinemag-glass_10x10.gif. The messages will be pretty self-explanatory such as "Insert Doc, Again" or "Please Supply Paper." "Insert Doc. Again" means that that the documents weren't placed on the feeder correctly; just follow the instructions and try again. A message like "Please Supply Paper" will simply mean you need to replenish the paper. "Memory Overflow" is probably the most cryptic. It just means that the memory capacity was exceeded and it has stopped recording. Press "Enter" to register the documents in memory and to complete the operation.
  • Misfeeds
  • Clearing an original's misfeed by pushing down on the release lever to open the front panel. Remove the failed original and close the panel. To clear recording paper that's gotten jammed in the paperfeed, open the turn guide and remove the paper. To clear paper from the transport unit, which is in the top, open the cover, remove the drum and toner. Lift the guide and remove the paper by pulling upwards. Paper can get stuck in what is called the Fixing Unit. Open the top cover. Again, remove the drum and toner. Open the Fixing Unit cover and remove the paper by pulling it back.

  • Aug 02, 2010 | Brother IntelliFAX 560 Plain Paper Fax

    1 Answer

    What would cause the machine to wrinkle every 5th page? The first 4 are fine.

    Damage to the feeder mechanism or pickup roller assembly would cause a cyclic feeding problem like you describe. For example, two cracked gears. This kind of problem may drive the paper fine until the damaged area on both components align with each other, then the feeder would stop for a moment causing the paper still being driven from behind to bunch up against the roller.

    When the thing starts turning again the paper is now buckled and causes a jam. But, when you pull out the paper you move the roller and the two components back out of sync therefore allowing it to work until the next cycle. (In this case 4 pages)

    Jun 10, 2010 | Brother IntelliFax-2820 Laser Fax

    1 Answer

    Paper jam in Panasonic KX-

    Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.

    Jul 07, 2009 | Panasonic KX-FHD331 Plain Paper Thermal...

    1 Answer

    Blocked Feeder

    unplug machine and remove catch bin and reach under and pull jammed paper from the bottom and the top ..Good Luck

    May 02, 2009 | Fax Machines

    1 Answer

    All Fax pages not received or sent.

    have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )

    Jul 21, 2008 | Canon LaserClass 2050 Plain Paper Fax

    1 Answer

    Brother FAX-575 Cannot receive

    Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
    If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
    Put some goo gone on a paper towel, and see if you can clean the rollers.
    If you still have other questions, feel free to post them here.
    Good luck.
    Hope this helps.
    Please remember to post a feedback and or a rating if I have helped with your question.

    Feb 12, 2008 | Brother FAX-575 Plain Paper Thermal

    2 Answers

    Panasonic Fax Phone Can't send or Receive fax

    there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
    hope this helps.

    Feb 10, 2008 | Fax Machines

    Not finding what you are looking for?
    HP 1040 Plain Paper Inkjet Fax Logo

    Related Topics:

    84 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Fax Machines Experts

    Cindy Wells

    Level 3 Expert

    4722 Answers

    Lawrence Oravetz

    Level 3 Expert

    7235 Answers

    Jesse Walters
    Jesse Walters

    Level 2 Expert

    274 Answers

    Are you a HP Fax Machine Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides