Question about Brother IntelliFAX 4100 Laser Fax

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I have a Brother Intellifax 4100 Fax machine. I may have pulled the paper cathrudge out to abruptly because a 3/4 spring was dislodged from somewhere - I have not identified where it belongs. As a result, my fax machine appears to go into the print mode but stops. I then get an error message "check paper/reload paper." The machine is not picking up the paper from the tray. Please help.

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I had this same problem. On the very front, top of the paper tray is a small, black plastic roller and a black guide with a cork-like padding. I pulled out the black guide (it doesn't take much effort; just lift straight up) and found that a tab that holds the black plastic roller in place had slipped out of its hole. After placing the part back into it's proper hole, the machine stopped giving the "reload paper" error.

Posted on Dec 16, 2010

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Best guess is it belongs under the paper lift plate in your paper tray, remove the paper tray and all the paper, there should be a metal paper lift plate in the paper tray, these are typically spring loaded to lift the paper into place. lift the plate and check the underside for the location of the spring, there is usually a retainer of some sort to hold the spring in place. once the spring is in place the tray should feed correctly.

Hope this is of some help.
Ed

Posted on May 10, 2009

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