Question about HP 1040 Plain Paper Inkjet Fax

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Paper jam message

I'm getting a paper jam message and no paper in sight. It's a HP 1040 fax. Could a power surge be an issue?

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  • ESPSofia Dec 02, 2007

    I have the same problem however my fax machine is new out of the box and it came out with the same message. What do I do, this is so frustrating.


  • Anonymous Dec 04, 2007

    i have the same problem.

    i have taken it apart and cant find a single thing wrong with it. no paper anywhere

  • Sterl Dec 11, 2007

    I have the same problem. Just replaced the ink carteridge cuz it told me to. Now I supposedly have a paper jam I CAN"T find. I guess I will try the air hose on the sensors that I can find. Anybody had any luck with that solution?

  • Anonymous Dec 17, 2007

    Me too. What's the solution?



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The problem is the motor in the back of the fax machine is dead. When you power on the machine you will notice that the print head don't move at all, simply replace the motor. There are 2 motors but the one in the back of the machine is the trouble one.

Posted on Nov 06, 2008


Two different solutions that have worked for me at different times:

1. Spun the roller that's located where the paper exits.

2. Slammed the front of the machine ("paper-exit" facing down) on the desk, as if to knock loose any paper fragments. I don't think any came out, but the machine started working again. : )

Posted on Nov 05, 2008



I work on these things daily and this is a cronic defect I believe because I have about 25 New Out Of Box and yes out of warranty with the exact same problem and I have scrapped out maybe another 25 or so for parts. This problem didn't not occur in the 1010 fax and I haven't gone to board level because iI don't have the luxury of time but I am pretty sure that is where the issue is I have swapped out every other component with a new working unit and the main board (possibly the sensor itself which is located on the main board) is the only thing that fails. I don't know if HP has any info but you could try to pry some info out of their support people.


Posted on Dec 27, 2007

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It is most likely to be the smalest of pieces of paper stuck on/in/around a paper sonsor flag. the best way to get rid of it is either to try blowing through the paper path yourself or to get a can of compressed air and use that to save on light headedness.

Hope this helps, if not dont hessitate to contact.


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Posted on Oct 11, 2007

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My hp 1040 constantly jams have tried to clean it and makes little or no difference any suggestions. It will print half of a page then it will say that it is jamed.

>first try to power reset the fax machine, then see if the error still to a power reset unplug power cord from the back and wall outlet then wait 30 sec and then plug it back
>if the error still persist open the the rear access door and check the if there is any jammed paper in there.using a lint free cloth lightly moistened with distilled water wipe the rollers clean. also check if there is a paper jam from the inside of the printer by opening the cartridge access door
>If there is no paper jam and it gives you a paper jam error message then try to check if the carriage can move freely, first while the printer is on open the cartridge access door of printer cover, the carriage will move to the center which will give you access on it, now unplug power cord from the back of printer with out pressing the power button off. try to check if there is any debris or paper that is blocking the carriage path. with your fingers try also to move the carriage from left to right and see if it can move freely. if the carriage can not move then you have a carriage jam which causes also the paper to jam, if it can move freely then try printing and see if it will jam again.
>also try to remove and reseat the ink cartridge.
>if this will not resolve the issue try a hardware reset, while the fax is on unplug the power cord from the back with out turning it off. press and hold # and 6 at the same time.while holding the buttons plug back the power cord and wait till you see semi-full or nvn reset when it turns back on then release the buttons. if the machine will not automatically power back on press the power button. it should ask for you to select language, region etc a proof that you have successfully done the reset..try printing...
>if it jams again contact hp and ask for replacement if it is still in warranty if its not ask for an upgrade

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Do you have DSL or any other kind of digital phone service?

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My hp 1040 fax will not send a fax or copy a document. It tells me that there are jammed papers when that is not true.

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Jammed paper message

There are two reasons for receiving sheets not being  picked up either the  rollers are dirty or the cleaning assembly is bad  which is under the print carriage (either the sensor needs cleaning/servicing )

Happy faxing


Oct 11, 2007 | HP 1040 Plain Paper Inkjet Fax

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