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I have a PHASER 8550DP that out of no where gave Fault 37,008.44:19678 Xerox tech in India was useless saying the computer showed I should turn it off and on and/or unplug it. REALLY? that is the first thing most people do. Anyway it still says that Fault and I dont know why. Xerox wanted to charge $300 for the 1st 30 min for a tech to come out.

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Hi,

37,008.44 Preheater disconnect. The preheater is not drawing the expected power from the supply.

AC power supplied by power sources such as uninterruptible power supplies (UPS’s) or DC-to-AC inverter systems, may not supply enough current to properly power up the printer. In these cases, the printer may report preheater errors (37,002.47 thru 37,012.48). Verify the AC power source prior to troubleshooting a printer exhibiting any of these errors.

I've sometimes seen a piece of paper or dried ink(wax) stuck in the pre-heater cause this error. If you open the front cover, remove the 2 plastic guides (one is white, the other is green) the pre-heater is right there. Unplug the 2 connectors, slide the 2 spring loaded restraints inwards (towards the middle) and the pre-heater will slide right out. Unplug the printer AC cord first.
You don't need a UPS with these printers as they have a really good switching power supply. You could plug it into 400V without damaging it. So they say.

Hope this helps.

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Do rate the solution as "Fixya" if 100% satisfied.

Posted on May 09, 2009

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