Toshiba Satellite Goes completley off! Black screen, NO POWER!
Hi Steven, in my experience as a tech support agent, it seems that you're having an issue with your hard drive, sometimes it might also be an overheating issue, to be clear on that, please be sure to check the temperature of the computer when it shuts down, then the first symptom of the issue seems to be the clicking sound which ussually comes from the hard drive's reading head, this might indicate the hard drive is damaged and that it cannot perform as usual.
The steps to troubleshoot the issue will be as follows;
First please enter the BIOS/ System Setup of the system, by pressing the [Delete] as soon as the computer turns on several times, you will appear in a black or blue enviroment with some information from your computer. Check if the issue will happen there as well.
Second, if the computer gets really hot at the point when it shuts down, please ensure that all the fans in the computer are running (you should be able to hear them), And be sure of the temperature when it shuts down, we must know if the computer is too hot to touch, or there is no problem with it.
Third step, how long will the computer stay on? Will it always shut down at the same time?
The best solution for this issue would be to replace the hard drive, or defective fans depending on the troubleshooting results, if you're still within your 1 year warranty with Toshiba, you should contact their tech support team to replace the part.
As an aditional step to the troubleshooting you should also try to remove the hard drive, and let the computer on for as long as its necessary, to discard the hard drive from the issue, if it doesn't shut down then the hard drive seems to be the problem.
May 03, 2009 |
Toshiba Satellite 1805-S274 Notebook