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You do not say what sort of trouble Charles so I cannot be specific. But assuming you are alluding to getting your images into your computer, and it is one running XP- then all you need do is to plug the camera with the supplied USB cable into the computer- ensure the camera is switched on and set to upload, and the computer does thg rest. If you have loaded the camera software disk remove it, Let Windows do the work.
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Give me your email address and I will email you a copy of my user manual or you can download it from the Concord website which you can find by Googleing it..
Any help will be appreciated, RedBrig
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