Question about Sharp Aquos LC-32D40U Television
When i am watching t.v all of a sudden the picture will go out and the whole screen will go out. but i will still be able to hear what they are saying. if i turn it of and let sit for around a minute it will work agian, but only for another couple of minutes.
This problem is a widespread one with the Sharp LC-32D40U and has apparently been acknowledged in a Sharp Service Bulletin (which I have not seen). 6 screws that attach the inverter board to the LCD gray metal bottom loosen over time, causing the TV to periodically lose video while retaining audio. Sometimes turning the TV off and on again restores video, sometimes not. The problem gradually gets worse making the TV unusable.
The best solution for most TV owners is to get Sharp Customer Service to send someone out to fix this problem free of charge, as reported by FixYa's kmhav52 and sz422 (10/16/2008). kmhav52 says that his TV was out of warranty, but Sharp still agreed to fix it. I don't know whether this is Sharp's current policy, and it might take some pressure and a number of calls to get this outcome.
If you decide to fix the TV yourself, as I did, the good news is that there are no parts to buy and the fix is easy and quick, . The bad news is that disassembling/reassembling the TV is neither easy nor quick. The following instructions, however, should help make your disassembly/reassembly much easier than mine was. I am writing them from memory, so don't be surprised if they are not exactly correct or I miss something.
My first advice is to obtain a copy of the LC-32D40U Service Manual. I got mine as a PDF document from Manualsparadise.com for $25. You only need 3 pages: J-1 and J-2 give Mechanical Exploded View diagrams and K1-1 gives the Mechanical Replacement Parts List that tells you the name of the part referred to in the Exploded View diagrams. For easier reading I scanned the diagrams on J-1 and J-2 and expanded them onto 5 separate pages. Each page I created shows in order a different step of the disassembly.
1) Stand Assembly - the top middle and left diagrams of J-2
2) Back Cabinet Assembly - the top diagram of J -1
3) Angle Back Assembly - the top right diagram of J-2
4) LCD Cover Assembly - 2nd up from the bottom diagram of J-2
5) LCD Bottom with Inverter Board - the bottom diagram of J-2
Lay the TV face down on a table covered with soft material.
1) Stand Disassembly
Remove the 4 screws holding the stand on with a hex driver. Remove the stand.
2) Back Cabinet Disassembly
Using a #1 Phillips screwdriver (preferably magnetized), remove the 16(?) screws around the edge of the back cover indicated by arrows molded into the cover. The Exploded View diagram labels them 208s. Remove and keep separate the two screws in the center of the back cover (a different size labeled 204s). Remove and keep separate the screw holding the on/off button unit (different size labeled 205). Lift off and remove the back cover.
3) Angle Back Disassembly
I hoped to see the inverter board when I removed the back cover. No such luck. Next you need to remove angle backs 2 and 1. The angle backs are the metal parts that support the stand and run down the middle of the TV. Each is labeled with a stamp in its metal. Four 202 screws hold down angle back 2. Three 202 screws up top and 2 209 silver-topped screws hold down angle back 1. Also in the back two 202s hold angle back 1 in from the side. Remove both angle backs.
4) LCD Cover Disassembly
We are getting close, but this is the most challenging disassembly step. Loosen but don't remove the four 207 screws that hold in the side spring clips. Remove the eight 209 silver-topped screws that hold the cover down. Remove the 2 screws holding down the on/off button unit and remove the unit itself. This exposes a 202 screw coming in from the side. Remove it and the 3 other 202 screws coming from the side, 2 on top and 2 on the bottom.
The LCD cover should now be free, but it cannot be removed without undoing some connections. Remove or cut the grey tape (labeled 124 in the Exploded View) on the top side middle that seals the cover to the LCD. The three wires to the bottom left speaker must be disconnected. Pull out the white plug connecter. Slide off the red and blue wires by depressing the little metal tab that locks them in. There are two ribbon connections in the middle of the LCD cover that also must be disconnected and pushed down through the metal **** in the cover. One requires that you cut the cable tie that connects it to a black plastic ring. Pull it off gently and slide it down the ****. The other is very thin but also pulls off. Now the cover can be lifted off and moved about 8 inches to the right.
5) LCD Bottom with Inverter Board
Once the LCD cover is removed, on the left side you can see the metal cover of the inverter board and the six screws holding it down, the very screws that we have been looking for! Remove the six screws and the metal cover. Without disconnecting any of its connections, rotate the inverter board up and to the left to expose the bottom of the inverter board as well as the gray metal bottom of the LCD to which the inverter board is attached and grounded. Note the 3 copper rectangles on the bottom of the inverter board surrounding the 3 screw holes away from the left edge towards the middle of the TV. These are the grounding strips that lose their connection.
Using contact cleaner (I got mine at Micro Center) clean off any black burn marks from these connectors. Also clean all black marks from the grey metal bottom that they contact. Clean carefully and thoroughly. You might need to scrape lightly to remove all marks.
Rotate the inverter board back in place. Line up the metal inverter board cover. You can either use the 6 existing screws (I did) or purchase replacement screws (I was told that the improved screw part number is LX-BZ2315TPZZ). Using a removable threadlocker (I used Loctite Blue from Home Depot) coat the screw threads of one screw. Tightly screw in the middle edge screw first. Follow this by the edge top and bottom screws, then the middle inner screw, and finally the top and bottom inner screws, using the threadlocker on all 6 screws. Verify that all screws are tight.
Reassembly is the reverse of disassembly with the advantage that you have been there once before. As long as you have kept all your parts separated and follow the exploded view diagrams, it should be easier and quicker than the disassembly. Remember to reconnect all the connections that you disconnected. I used a new cable tie to replace the one I cut. Be sure that all screws return to their proper places.
7) If your experience is like mine, you will discover that the problem is fixed. My set used to go black several times an hour. And sometimes it was hard to get it to show video again. So far this week after fixing it it has not gone black once.
Posted on Dec 25, 2008
I have a Sharp LC40C32U. Almost everyday the screen would go black, still had audio but no picture. I would turn it on and off about 15 times and the picture would come back. I purchased it at CostCo 1 1/2 years ago. Because they changed their return policy I thought I was out almost a $1,000 but decided to ask them if they could do anything. Wouldn't you know they had an extended warranty that was still in affect. I called their service people and spent over an hour on the phone with them. After going through all the troubleshooting steps they arraigned for an in home repair (free of charge).The technician that came new exactly what the problem was and how to fix it. The kicker is no parts were bad, over time the 2 grounding points on one circuit board were not making contact correctly. He explained that the problem would be worse when the set was cold, as it heated up the grounding points would make a better contact. That's why it seemed to occur everyday first thing in the morning. He took the back off, removed the circuit board and cleaned the contacts. When he put it back together he tightened the screws down fairly tight, explaining that the factory does not tighten them enough which is why I (we) have the problem in the first place. This took all of about 20 minutes. I have not had any problems since. If you live in San Diego, CA the company that fix'ed my Sharp is Advanced Electronic Service.
Posted on Aug 29, 2008
Until you get the time and nerve to fix it properly as DrMallon have perfectly outlined in his write up above, the temporary solution is as follows: Turn off the set. Firmly hit the back of the set (mid upper left area - as you look at the back of the set), as if you are trying to kill a fly with your bare hands. Turn on the TV and from my experience it should work for the rest of your viewing evening. If the picture turns off again, turn of the TV and do it one more time. Please note that the TV has to be turned off when you do this otherwise the picture will not turn on (I think it has to go through some initialization process).
I just want to thank DrMallon for writing such a detailed instructions. I paid $190 for someone fix my TV. The problem reoccurred a year later and they wanted me to pay them another $190 to fix it again. Following DrMallon's instructions I only had to pay $5 to get the PDF Service Manual on line.
Posted on Mar 23, 2010
I had the same problem. My TV repairman cleaned the black burnmarks on the inverter. See best solution. Cost for labor about $135.
Posted on Dec 31, 2009
Thanks for all the input. Having the same problem, I called Sharp, and of course, they aren't aware of any "bulletins", nor had never heard of this problem. Good news.......If you bought the TV from Costco, which I did, for $1,000, there is still a warranty in effect from the store. The number is 1 866 861 0450,Concierge. They will take you through some troubleshooting steps and then give you a case number to send out a serviceman if the problem re-occurs. What they told me was to unplug the tv for 3 minutes, plug it back in then go to the menu, setup, reset. We shall see! Good Luck.
Posted on Mar 16, 2009
Am having my repaired (for the second time) next week. The first people who repaired tried replacing some digital board of some sort. That worked for about two weeks. I scheduled ANOTHER appointment, this time directly through Circuit City, not one of their contractors. The circuit city technician called me earlier today and said that there is a "Bulletin" from Sharp regarding this particular problem, as it is apparently endemic in the model. He said it has to do with (of all things) some washerless screws on a certain panel/board (sorry can't remember which) that work their way out over time. He says it is a simple matter of tightening/replacing these screws, and that the repair can be done onsite, without the replacement of any digital boards (he said people will always try to sell you on that fix, as it is the most expensive). I will report back next week, after the CC technician comes by. And I will get the precise name of the board on which the screws are loose (can you believe we're still dealing with "loose screws" in 2008????)
Posted on Mar 25, 2008
I got the same BS from Sharp over the phone and was livid about having to get up and whack my TV every so often. What an elegant experience.
I'm an amateur, but DrMallon's solution and awesome step-by-step instructions did the trick for me!! I only wish I had found his fix earlier - it's not terribly difficult and what have you got to lose. http://www.fixya.com/support/t218409-picture_goes_out
Extremely grumpy with those clowns at Sharp but very grateful for this site! Thanks!
Posted on Dec 08, 2009
I am so frustrated. I just got off the phone with Sharp's supervisor, Gary Dunaway (employee id# 9934) who told me that Sharp has never heard of this problem and I am completely out of luck (spent $1,400 on this tv 2 years ago).
Am going to have to replace this TV and it certainly won't be with a Sharp. I will also encourage everyone I know to stay away from this brand.
Posted on Sep 02, 2008
I took mine in to the authorized sharp dealer where I live and he wants to charge me $365.00 plus tax to replace the inverter and do an update to it. I have only had the TV 18 months. I called Sharp and complained about it. They are paying for the repair
Posted on Jul 23, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
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