Question about Panasonic KX-T7425 Corded Phone

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Phone calls going to voice message without ringing while person is there.

Partner 6 phone system. A recurring but sporatic problem. Person will be in office. Phone does not ring. No message light at end of the day. The next day person comes to his/her office, voice message light is on. Message states time of call as previous day when the person was sitting in his/her office.


Time on phone system is set for correct day/time, so time is not one day or 24 hours off. Phone system works fine 95% of time, just goofs up once or twice a month.

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Question: What does this have to do with a Panasonic KX-T7425 phone? Is a Panasonic phone hooked up to your Partner system?


Sounds like the system believes the phone is in use. Is the partner phone in question an MLS model? MLS-6, MLS-12 etc.. They all have keypad problems and buttons could be activating on their own randomly, making the phone in-use on the system. The message waiting light may not come on until the phone is no longer in-use. Usually phones with this problem will at least beep randomly when it thinks the buttons are being pushed.

Posted on Oct 12, 2007


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I'm guessing that you are learning the difference between the TA series and the TAW or TDA series. Call waiting is programmed from a CW code dialed into the intercom (ie 7311 or *7311) and call forwarding to VM is programmed by a 71x or 710x or *710x command. In a TD TDA or TAW system, you get CF BUSY, CF NO ANSWER, or CF busy/NA.
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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV


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