Question about Arris Comcast Touchstone Telephony VOIP BROADBAND Modem TM402P

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I have arris TM402P and my device is asking for my wifi password. I never needed it before and I have no idea what it is. I have tried the reset button but that does not work. What next?

I have Arris TM402P. How do I reset password. Reset button does not do it. What next?

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Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

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SOURCE: connecting my arris modem to x-box live

I have an Arris cable modem and use Xbox live. They work very well together. Most ISP's will only allow one active device at a time. When you switch between you cable modem and your Xbox you need to use a pen and press the reset button on the arris every single time you switch.

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SOURCE: Unable to connect Linksys wireless router to my arris cm450a

All routers will only work with ethernet. You would need to get an ethernet card installed in your computer. You can probably buy one for about 20.00 at Walmart. If you don't want to do this you can purchase a usb/ethernet adapter and still use the usb port on your computer. You can purchase one of these for around 5.00's on ebay. Just go to ebay and search for usb/ethernet adapter. Please rate if this has helped. Thanks.

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SOURCE: Arris Modem won't work with Airport Express

Not sure how helpful this will be, as I'm running a different piece of gear, plus it requires both troubleshooting + ISP assistance.  I had a similar problem with my AirPort Extreme: AirPort Extreme saw the Arris, iBook saw the AirPort Extreme, but no internet connectivity.

  1. In my case, I needed to set the AirPort to DHCP in the AirPort Utility application.
  2. Power down the AirPort Extreme
  3. Power down the Arris. You achieve this by unplugging the Arris *and* removing the back-up battery.
  4. Wait a few moments.
  5. Insert the battery into the Arris.
  6. Plug in the Arris power supply.
  7. Wait for the Arris to go through the restart protocol; when all the lights on the front panel are solid green, the start-up is complete.
  8. Power up the AirPort Extreme; wait for the front panel light to go solid green.
As I was doing this, I had my ISP on the phone that confirmed complete connectivity of the signal path and ensured that I was online.  While the Arris was powered down, my ISP also sent a "message" to the Arris; I don't know if this was a software update or what.  I completed the AirPort set-uo through the Utility application, the AirPort restarted, and I was online.
Hope this helps.

Posted on Apr 13, 2009

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