Question about Garmin GPS

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Can not communicate with Nuvi 255 using Garmin communicator, can see device in my computer.Am using Vista with IE8

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  • 6 more comments 
  • grahamcross May 09, 2009

    I have purchased MAP download and am trying to download and install it, get tp a point that shows the following;

    Preparing for download...

    Computer ready for download (this has green tick)
    Looking for devices (this is orange)
    it will not do anything more.

  • grahamcross May 09, 2009

    Plugged into another USB port and now using Google Chrome, firwall disabled.

    The PC no connects to Garmin but the download fails;



    Get the folloowing screen before clicking CONTINUE.


    AA Pub Guide (40MB) will be associated with the device below.Each download can only be associated with one device.



    nüvi 255W (313MB available)




    Looking for more options?

    Continue

    (Correct device not listed? Connect device to your computer and try again.)

  • grahamcross May 09, 2009

    same result "DOWNLOAD FAILED"

  • grahamcross May 09, 2009

    Garmin have not responded to my emails that is why I asked you.

  • grahamcross May 09, 2009

    I can not get a map to download to Garmin 255W

  • grahamcross May 09, 2009

    I get the same with WIN XP on laptop.

  • grahamcross May 09, 2009

    Can not get map to download to Garmin 255W

  • grahamcross May 10, 2009

    Not at all

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3 Answers

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  • 432 Answers

What about trying firefox , also are there any firmware updates or any updates what so ever from garmin ?

Try web updater as per here

http://www8.garmin.com/products/webupdater/howtoinstall.jsp

Make sure your nuvi is up to date

http://www8.garmin.com/support/blosp.jsp

Above link is software updates although I am not sure which ones are relevant to yourself

Also how is the nuvi connected to your computer ? USB ? If so then ensure its a USB port on the back of the computer and not the front panel

Search through the Garmin FAQ section here

http://www.garmin.com/garmin/cms/site/us/support/garmin/cms/site/us/support/searchsupport

As for contacting them you would be better off calling them instead of emailling as when you email a company they take longer to reply where as if you email them you are more likely to get a response.

If you try it a different usb port are you still having the same issue downloading it to the garmin and also what software are you using to try and download the maps to the garmin ?

Posted on May 09, 2009

  • Shane Russell
    Shane Russell May 09, 2009

    The other thing to try is maybe downgrade internet explorer 8 to internet explorer 7 if possible ?

  • Shane Russell
    Shane Russell May 09, 2009

    You should find out if its compatable with vista ( maybe try it on an xp machine ) ?

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  • 219 Answers

HI, Well window vista has most the time issues.Well try to download it and then connect ur device to Pc and continue. If problem still persist , u need to contact Garmin then. Thanks! Sandy

Posted on May 09, 2009

  • Sandeep Gupta May 09, 2009

    well in that case u need to contact ur vendor.

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  • Garmin Master
  • 13,433 Answers

You can use this page to test if the cummunicator is working
http://www8.garmin.com/products/communicator/test/

Can you tell me what are you trying to do with it? what do you want to accomplish whats the plan?

Posted on May 09, 2009

  • 1 more comment 
  • Ekse May 09, 2009

    Try plugging the garmin to another port then try again

    Try with another browser(firefox, http://www.firefox.com)

    if you have a security program or firewall / antivirus, try turning it off for the duration and try again.

  • Ekse May 09, 2009

    how did it go with firefox?

  • Ekse May 09, 2009

    Can you call garmin? to see if its a problem at their end and not at your computer.

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