Question about Cyber Acoustics AC401 Consumer Headset

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My mike is not working on my headset, and it's brand new

I have my head set AC-401 plugged into back of computor, and my mike won't work, neither can i hear anything

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Posted on Jan 02, 2017

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SOURCE: My brand new Cyber Acoustics HS-600 headset microphone won't work with AIM

Hi Bob,
The first thing to check is that nothing is muted/turned down low in the Volume Control/Mixer. Then you need to go into the audio settings in AIM and select a different Microphone from the list. The one set to default is not the one you need. You'll either have a USB input/output for the headset or 2 jack plugs for input and output. These use different drivers on the computer. So just try using the different drivers from the list, one call at a time, remember to reboot AIM as you try each different one, and that the microphone volume settings are turned up in the AIM programs as well as you Volume Control/Mixer.

Hope this helps you progress

Chris (ziraffa)

Posted on Jan 12, 2009

  • 31 Answers

SOURCE: need help on my headset AC-201 mic not working

cheak ur wire somtime it might be a short

Posted on May 13, 2010

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1 Answer

Add Phillips headset to HP laptop with Windows 10

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what head set.? the Phillips model.
USB, or the 2 mini plug type, (2 plugs , 1=head phones, 1= mike)
What is the Phillips part number there.

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1 Answer

Microphone wont work

Hi Christopher,

That's frustrating, isn't it?

Make sure it is connected to the correct plug in the computer. If affirmative, please check if the cord of your headset has a volume control/switch.
Make sure the embedded microphone for your computer is working (if your PC has one). In case it is not working, go to the Control Panel and select the Sound tab. Test the microphone there (there is a recording and listening buttons to check it). So, make sure the sound / mike drives are working correctly.
If only the headset doesn't work I would put the volume control or the cable pin connector under suspicion.
If you are "engineer minded" I would open the volume control plastic housing (normally there is a small screw on it - sometimes under a label), and use a multi tester to check if there is continuity between the sound control and the pin connectors. If everything is OK there, I would put the other end of the cable (that goes to the headset) under suspicion.

I am assuming this is not a brand new headset. If it is, I would take it back to the store and replace it.

Well, good luck ... I hoe it will help you!


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Try them in another device to eliminate a faulty jack, if they still dont work the head phone may be faulty, return to seller and ask for a refund or replacement.

But also try a different head set in the jack to see if the jacks working properly.


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Observe the computer to capture audio producing programs. For example, computers that are old would have been outdated comparted to the new device acquired. However, perform a computer update while the device is attached to capture the missing codes. Usually with networed computers, a message nofication of either missing audion program generation components. Observe the message displayed, especially would have reference of what component is malfunctioning. Significant notes includes that, the condition is software related since each componenst has been provided of speakers and headsets.

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