Question about Brother MFC-9840CDW Laser Printer

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I get a message to replace toner, i replaced and still get the messag

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  • 31 Answers

You may want to try the following steps:

  • Step 1 - First turn on your printer: Brother MFC 9840CDW.
  • Step 2 - Push the button on the front of the printer to open the cartridge cover or the front panel of the printer where you can access the toner cartridges. However, do not remove the toner cartridges (Brother TN-115).
  • Step 3 - Push the Clear/Back button and hold still to bring up a reset menu. There are 8 different toner functions ( two Black, two Cyan , two Magenta, and two Yellow).
  • Step 4 - For each of the eight functions in turn, push the O.K. button and then push it again to indicate 'Reset'. After a few seconds, it will say 'Accepted' and will then display a message that the cover is open.
  • Step 5 - Repeat the steps 3 and 4 for each of the other eight toner functions as needed.
  • Step 6 - Once your finished, close the front cover of your printer so the status bar will be reset to normal with no error message.
  • Also, you may want to clean the corona wires for each toner. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.

Posted on Nov 29, 2013

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

Soulvisitor
  • 1113 Answers

SOURCE: Replace Toner Message Will Not Clear

Are you sure that it is not asking for one of the colour toners?

Was it a genuine cart?

Did you replace it before machine instructed Replace Toner ie no message or Order Toner/Toner Low was displayed?

Posted on Nov 21, 2007

  • 133 Answers

SOURCE: showing drum error and replace toner low message all the time

Open the cartridge cover
push "option"
and push "00"
wait until the word "accept" then close the cover,
after that should be working perfectly.

Posted on May 22, 2009

  • 4 Answers

SOURCE: how to get ride of Toner life end message

You could try resetting the toner cartridge settings. OPen the machines front door where you would replace the cartridges. On the top panel you will see a "clear/back" button. Press it and on the display you will see a reset menu come up. Arrow to each one and hit the OK button. Press "1" to reset. Once you have gone through all close the front door of the machine and press stop to bring the display back to normal.

Hope this helps.

Posted on Oct 21, 2009

  • 13433 Answers

SOURCE: Message on Brother MFC

Hello,

Open door
press Clear/Back key
press *00
press OK

Do not choose anything for drum replacement. when drum replacement menu comes up, just press the * and then 00, then just press OK.


that should clear the error message, the printer has a toner life counter that needs to be reset.

Posted on Oct 04, 2010

mariolands
  • 2296 Answers

SOURCE: the message tuner life end.

You will have to reset the toner chip. Here's a video on how to do it, different Brother printer, but same process: http://www.youtube.com/watch?v=j18yFsjbado

Posted on Feb 05, 2011

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