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Turtle beach x12s

The game audio wont play. It is set up correctly because i have had them for a while and i can hear voice audio. plus only the power and lhe surround sound led's are on. could the fiber optic cable be broke?

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  • Contributor
  • 12 Answers

Need to know if this is off your PC.

If so, make sure that the game is set to play to the correct audio card.

Need to know your operating system. I'll post detailed info.

Posted on Nov 29, 2013

Testimonial: "It is for the Xbox 360."

  • Luke Llll
    Luke Llll Nov 29, 2013

    It is for the Xbox 360.

  • worldhound
    worldhound Nov 29, 2013

    Easiest troubleshootign method is to repeat what was working. So, if you had cd, dvd, other games etc, use those to repeat what worked. Not sure about what fibre optic you are talking about.

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Posted on Jan 02, 2017

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SOURCE: My Turtle Beach X1 headset stopped working all of the sudden

A very similar problem occured with my headphones too, short of contacting turtle beach there is little else you can do to solve this. The main problem is the wire that connects the little white sound box to the controller(commonly called the puck) the end of the wire that connects to the white volume controll box is the problem for me, the wires are really **** weak in this end. i just stripped mine down so im gonna resolve this issue and il re-post the solution to my problem here. i hope this helps you out.

Posted on Feb 17, 2010

  • 63 Answers

SOURCE: my turtle beach problem is that i hear no sound at

With the X1 plugged in, look at the white volume control box (on the main cable about a foot down from the headset). Is the LED on that box lit up green or red? If yes, then it's got power. If not, then the headset is defective and you should contact Turtle Beach about it. support@turtlebeach.com.
If the light is lit, then you might want to try testing the X1 with an iPod or other portable music player that has a 1/8" (3.5mm) headphone jack.
- Plug the X1 USB plug into a USB port on a PC, Xbox or whatever. - Plug the X1 green plug into the headphone jack on your player. - Turn the volume up about 1/2 way on the player and on the X1. - Play a track on the player.
Do you hear sound? If so, your X1 is OK, but you may need to adjust settings on your Xbox. If not, then you have a problem with the X1 and you should contact Turtle Beach about getting it replaced or fixed. support@turtlebeach.com.

Posted on Feb 24, 2010

  • 58 Answers

SOURCE: I am having troubles with my Turtle Beachs X1s

You may have kinked your controller cable when you moved all your Xbox stuff. You might as well get a replacement controller cable--Turtle Beach sells them for only $4.95 on their website. I'd recommend the newer white one since that looks to be a lot thicker.

Posted on Mar 04, 2010

  • 58 Answers

SOURCE: when i turn the voice volume up it stops working

You probably just need a new controller cable. Get one from Turtle Beach's website. They're only $4.95. http://www.turtlebeach.com/products/efx1a/replacementparts.aspx

Posted on Mar 04, 2010

  • 63 Answers

SOURCE: mic broke

Try using your X1 with your computer. Plug the X1 green plug into the green jack on the PC. Plug the X1 pink plug into the pink jack on your PC. Try using the headset to listen to the sound of your voice. Can you hear your voice through the headset? If yes, then the mic is OK but the chat-controller cable needs to be replaced. If not, then you should contact Turtle Beach tech support at support@turtlebeach.com.

Posted on Mar 11, 2010

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