Question about Creative Labs ZEN V Plus MP3 Player

3 Answers

Frozen screen in shut down mode

I just got a Zen V yesterday,and after downloading the music and listening for awhile my screen is stuck and frozen in the shut down mode. Help. What do I do to resolve this?


Posted by on

3 Answers

Re: Frozen screen in shut down mode

Hi, this happens to me all the time.
Just leave it alone for a while and the battery will run out completly.(you won't be abal to see it run down)
Then plug it into the PC or charger until it charges up.

P.S. Only do this as a last resort, it takes ages!

Posted on Oct 26, 2007

Re: Frozen screen in shut down mode

This just happened to me but I followed one of the other frozen screen suggestions which worked.
Just stick something in the reset hole on the same side as the on/off slider. It'll turn off. Then just turn it back and it takes a minute to rebuild the music library but then works fine!

Posted on Oct 25, 2007

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 790 Answers
Re: Frozen screen in shut down mode

Ow!!! you got a virus! a doomboot virus and or flakes virus! do not open again your mp3! you have to remove your virus with twister series!

Posted on Oct 11, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When listening to music it suddenly stopped playing. Screen frozen saying shutting down but nothing happening

That could be a short in your mp3. You should be a small hole somewhere on it that says reset. You would need to get a needle or something that thin and push the button inside the hole and hold it for ten seconds. That should fix your system.

Feb 24, 2015 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen screen is frozen on ZEN

If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Feb 12, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My Zen mp3 player is stuck or frozen on "Shutting off" mode.

when off hold play down. then turn on(while holding play). then theres a recovery menu go to clean up.

Dec 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Music mode screen is frozen after listening to FM radio

press the middle button and the power button for q0 seconds

Oct 11, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Creative zen v problems-frozen

If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Zen v plus

have you tryed rebooting at bottom lefthand corner with pin.

Aug 21, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen frozen

Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds


Nov 08, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen sleek frozen!

Try inserting a pin into the tiny 'reset' hole on the bottom of the device.

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

Not finding what you are looking for?
Creative Labs ZEN V Plus MP3 Player Logo

Related Topics:

118 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides