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Yes this is a common problem. You have to have it refered to a TV SHOP. I can fix it for you but in CA. the wiring on the speakers needs to be upgraded to a thicker wire. The gauge is to small for the current needed to flow evenly.
Go into ur tv menu again,go to sound option again check what on the writing highlight on the tv SOUND SETTING now is it said VARIABLE SETTING.Than it is the sound setting problems,go into that highlight word VARIABLE SETTING just press the enter button on the remote to change it back to FIX SETTING.This should and will solved ur tv sound setting problems.If the sound setting already highlight word is said FIX SETTING.Than the tv have bad incomming broadcasting input signal cable or ur tv have bad or dead speakers problems to the tv itself.Not Sound Setting problems.
Don't know the exact model you have, but generally when the capacitors are replaced, many CABLES ARE UNPLUGGED and RE-PLUGGED in the process, including the speakers. Have someone check the speaker connections. Also be sure the tv is not in "mute" mode or the volume is not set to zero.
We also have a 32" LCD Dell flat screen tv #W3201C that has no sound. It's about 2/12 yrs old. One speaker started having a problem and we disconnected it. That was a couple weeks ago, now there is no sound at all. Dell should not be let off the hook so easily. Obviously there is a problem with the tv and it should be Dell's responsibility to make it right. Does anyone know if a class action suit has been initiated?
I had what may have been a similar problem and even talked to Westinghouse to see what I was doing wrong. Woman suggested there was a problem with the audio output port and suggested I exchange tv for another one. When the new one had the same problem, I discovered that to get audio out requires the volume to be turned way up on the tv (set speaker preference to external only if you don't want sound from tv speakers as well). If you have a digital optical connection on both the tv and the home theater, the sound output is independent from the tv setting and is easier to work with.
Tv pricing has come down quit a bit these days and like the typical computor printers the ink cost more. In your case the parts will cost you a lot. With all the problems discribed "buy New" and get yourself up to date with that of what you want a Tv to do for you.