Question about Toshiba Satellite C55-A5246 15.6" LED Notebook - Intel Core i3 i3-2348M 2.30 GHz - Satin Black Trax - PSCF6U-02D00C
The computer is plugged in, the battery does not charge although the icon says it is. It begins charging when the screen is off then turned back on. it then will charge for 45 seconds then stop. the computer is also brand new
Posted by Anonymous on
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Does the system power on using the AC adapter?
How old is the battery?
If the system powers on and runs normally on AC, and only the battery fails to charge, the 1st thing I would look at is the battery itself.
Batteries in portable systems have a lifespan of 300 to 500 recharge/discharge cycles before they normally fail. This is why portable batteries have a 1 year warranty regardless of the system warranty.
If replacing the battery does not resolve, then you most likely need a motherboard replacement.
Posted on May 17, 2008
Here's what happened (The fix is at the end):
8 months after buying my Toshiba A135 the battery began charging only intermittently. It also would not run without the battery. I put up with it for a month then took it back to Best Buy to get it repaired under warranty. They kept it over 2 weeks then gave it back saying it was the battery, which they replaced. One week later I had the same problem again. Back to Best Buy. The guy at the counter said it was probably the battery, they had encountered a lot of that. I said no, explained it, and gave it over to be fixed. 2 weeks later I got it back. They had reset the BIOS, no hardware replacement. I got it home and it was not fixed. I took it back the next day. They kept it 2 more weeks. They replaced the motherboard. I took it home and...you guessed it the same problem on the day I got it home!!! I took it back with one week left on my warranty. I don't remember what they replaced the last time but I think it was the motherboard again. I got it home (2 weeks later) and THE SAME PROBLEM on the day I got it home. So, the lesson there is that Best Buy computer maintenance SUCKS!!
I called Toshiba to try to get them to fix it for free, and out of warranty. After several frustrating minutes of conversation with an accented person who just kept telling me that my warranty was up, I hung up and called back and got an English speaking person. SHE was very helpful, listened to my problem, agreed to give me a one-time fix ticket. They paid for the postage. When I got my computer back it was mostly fixed.
The problem was the module at the back of the computer where the power cord plugs in. It was defective. Some wire or solder had gotten loose. They replaced it and it worked fine after that, except that when it goes into sleep mode it will not wake up. I fixed that by turning off all the sleep mode options. BTW, a friend of mine with the same computer is now having the same problem.
Posted on Oct 22, 2008
It sounds like the power socket on the laptop is faulty and needs replacing or resoldering. To check this, power up the latop with the power adapter, wriggle the plug in the power socket and check if the battery charge indicator flicks on and off indicating charging and not charging. If it indicator flicks on and off then you have a faulty power socket.
This can be repaired but required the laptop to be completely dismantled to access the power connector.
Posted on Feb 18, 2009
Try to shutdown, remove battery, remove AC plug, Press and Hold Power button for 30 seconds, replace battery and AC adapter and test.
do you hear windows booting ( the startup sound) after a few minutes, if so there may be a monitor hardware problem
Posted on Mar 30, 2009
I started having the same problem and worse mine would shut off without warning either from the battery running down or even just plugged in without a battery.
I thought It might be overheating so I got a can of air and cleaned all of the vents...and downloaded core temp to monitor the cpu temp @ http://www.alcpu.com/CoreTemp/. Same problem shut down and no charging even though it was running cool.
Finally I started changing settings and it seems to be working and charging just fine.
Here's the answer:
1. Set your power scheme to balanced
2. Open Toshiba Assistant from start
3. In Toshiba Assistant open CPU tab and set to low power.
4. When asked "restart now?" say no and shut it down using the start menu.
When you start it back up you will see the change.
Changing either one of these settings brings the problems back. I can't explain it.
I HOPE IT WORKS FOR YOU!
I just can't afford another laptop right now.
P.S. even at low power my system works fine...It's a little slower @ start-up but otherwise good.
Posted on Jul 29, 2009
Tips for a great answer:
Nov 21, 2017 | Toshiba Computers & Internet
Nov 06, 2016 | Toshiba Computers & Internet
Mar 01, 2015 | Toshiba Satellite C55-B Black Laptop...
Oct 04, 2013 | Toshiba Satellite Computers & Internet
Aug 07, 2017 | Toshiba Satellite C655-S5049 Notebook
Jul 03, 2017 | Toshiba Satellite C655-S5049 Notebook
Apr 09, 2010 | Toshiba Satellite Pro L300 Notebook
May 23, 2008 | Toshiba Computers & Internet
Nov 28, 2013 | Toshiba Satellite C55-A5246 15.6" LED...
339 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: