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Cant get the software to installe

I plug the mp3 pearl into the usb port and the software is suppost to pop up to start installation and it doesnt. so i go to the my computer area and i cant find the drive letter associated with the player

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  • tbock86
    tbock86 May 11, 2010

    Is this unit powered on when you attempt this. Did it come with a CD?

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  • 12 Answers

It sounds like either the USB cable itself is bad or the USB port is bad. Try the USB cable in all the other USB ports on the computer. If it still does not work, try a USB mouse and see if it works. If it does then there is a problem with the USB cable provided with the MP3 Player. If the mouse does not work, then there is a problem with the USB ports on your computer. My assumption is that it is a bad cable.

Regards,

Mike

Posted on May 09, 2009

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Rca pearl th1602-a I turn it on all I get is the pearl emblem and it wont turn off. I have to pull the battery to stop.


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On my windows, it installed some software and asked me to reboot. After the reboot I re-ran the Pearl firmware file and about 30 seconds later the start button was now available.

Click it. However, You will loose your music on the internal storage.

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When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
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1 Answer

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or

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http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2557

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