Question about LG KP500 Cookie black on T-Mobile U-Fix £25 Text , with 30 mins & 500 txts a month Cell Phone

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Unsupported file? I got my favourite song on my LG KP500 after hours of frustrating help pages, and I go to play it, but all that comes up is : Failed, Unsupported File Type! Grrrrrrrr. Needless to say, I was very upset. My dad says that the file is in another language to the one the phone understands, ?????? Does anyone know how to make it play?

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  • ewny May 10, 2009

    Me too, not just the songs but also videos and pictures.  I store them on the 4 gb micro sd card.


    Please help!

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Hiya, I had already converted mine to an mp3, and it still wasn't working, so I changed it to an m4a, and it worked! :) Instead of sending it to my phone by the computer cable, i sent it via bluetooth. Also, if you are using iTunes on a Mac, then when you drag the song out of your iTunes library, it will automatically be an m4a file.
Hope this helps. :)

Posted on Jun 01, 2010

  • Fixerr Jun 01, 2010


    Hiya, I had already converted mine to an mp3, and it still wasn't working, so I changed it to an m4a, and it worked! :) Instead of sending it to my phone by the computer cable, i sent it via bluetooth. Also, if you are using iTunes on a Mac, then when you drag the song out of your iTunes library, it will automatically be an m4a file.


    Hope this helps. :)



  • Fixerr Jun 01, 2010

    Oops.. sorry about the repeated message ^ - i'm new to this and wasn't sure what to do! :/

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Here is what to do. Burn the song to a CD. Then rip the song from the CD to an .MP3 or .WMA file and it will have be a new file just created from your CD. I hope this works for you.

Posted on May 09, 2009

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Hi if u useing mp3 format then it will play some time it show unsupported file delet that song from urr phone try it again..... but it should be mp3 formate...........

Posted on May 09, 2009

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Posted on Jan 02, 2017

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