Question about Kobo eReader

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Physical damage to usb charger input dock

My kobo is physically damaged inside the charger dock. is there anywhere i could send it to be fixed?

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  • 54 Answers

My advice, call the people ypou bought it from and ask them to direct you to the nearest people you can sort that for you...I am sure they know better as their business is based on selling that.

Posted on Nov 28, 2013

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My kobo is frozen on starting sync won't turn on or off


Note: If your Kobo device has been physically damaged, it is no longer covered by Kobo's limited warranty. On a Kobo eReader, a physically damaged screen will look like it's been shattered, or you may see vertical or horizontal lines on the screen with a frozen image. If you haven't dropped or damaged your Kobo eReader, but are experiencing issues, try the steps below in the order suggested.
  • Turn your eReader off and then on again.
  • If your screen is frozen, slide the power button to the right and hold it for 10 seconds. Your eReader should turn off.
  • Turn your eReader off and charge it for at least four hours. Note: Your computer should be turned on while you are charging your Kobo eReader.
  • If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. Note: If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
  • If you're having trouble while reading a book on your Kobo Aura H2O, Kobo Aura, Kobo Aura HD, Kobo Glo, or Kobo Mini: tap the centre of the screen to bring up the Reading Menu, tap the > Home icon to return to your Home screen, then open your book again.
  • If you're having trouble while reading a book on your Kobo Touch: press the Home button and open your book again.
  • Try a basic reset.
  • If you're still having issues, consider a factory reset.
  • If you're unable to reset your device, please contact Kobo Customer Care

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That's a tough job unless you can send it back.

You can charge it with a USB cable and aPC, however it is slower but it might work.

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...back to the company you bought it from, perhaps?

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Broken charger or USB cord

Try using different chargers to see if you may have a problem with your charger or cord.

Obstructed/bad dock connector

Inspect the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connector is broken, you will have to replace it.

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Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Broken charger or USB cord

Try using different chargers to see if you may have a problem with your charger or cord.

Obstructed/bad dock connector

Inspect the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connector is broken, you will have to replace it.

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follow this steps and fix it. God bless you

Bad cable connection

Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Broken charger or USB cord

Try using different chargers to see if you may have a problem with your charger or cord.

Obstructed/bad dock connector

Inspect the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connector is broken, you will have to replace it.

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Bad cable connection

Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Broken charger or USB cord

Try using different chargers to see if you may have a problem with your charger or cord.

Obstructed/bad dock connector

Inspect the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connector is broken, you will have to replace it.
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Hi Gurus ..My Mac Book Pro has destroyed 3 USB memory sticks so far... physical damage that no formatting soft or hard on both MAC or PC worked. It happens as soon as I stick the drive in... I read that a...


It's possible your USB slots have a lot of dust, or could be physically damaged and is causing shorts. If three USB drives have already been damaged, your best bet is to send the mac book to apple for inspection. If your warranty is up, or you're feeling adventurous, you can open the Mac Book your self and have a look at what's going on near, around, or on the USB ports.

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