Question about Fisher Price Starlight Papasan Cradle Swing

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No sound and light is staying on

I just put the swing together and there is no sound, the mobile is not turning and the light is staying on. It is set to AC power. can someone help me trouble shoot?

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Posted on Jan 02, 2017

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SOURCE: not instructions to put together

Thanks but I just guessed how to put it together and it worked very well

Posted on Mar 23, 2009


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Swing stopped working

Had the exact same issue, so I called FP. I had already taken the motor housing off to see if it was something obvious, like a loose connection or broken part. I didn't see anything wrong so I just cleaned it up and put it back together. When I called they offered to sell me a new motor for around $80. Then the lady I was speaking to (who was typing as we talked) said "hey, wait, there's a note in here about this issue..." She said to do what I had done, lightly clean it out with something like a keyboard cleaner, then using the plug (not batteries) set the speed to two/center. It somehow resets it.
That worked for me, and it was free. If that doesn't work then yes, you can get a motor directly from FP. Call the customer service number listed on the back of your manual, if you have it, or 800-432-5437. You'll need to have it nearby so you can give them the model number and year that is listed on the back of the motor housing (open the battery compartment if it isn't on the outside).
You can also get motors online, especially ebay, from any of the papasan swings FP makes. I love this swing so much that I think it's worth it. I've used it for four years now and plan to use it in the future.

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Hi, do you have the mobile function turned on? When you're looking at the controls, the mobile is controlled by the dial on the bottom right; if it is set to either mobile (the four arrows chasing each other around in a circle) or mobile and lights (the four arrows below the image of the light) then the mobile should turn on when you turn the main swing dial to either stationary (the circle with another circle inside it) or to any of the "on" settings (any of the filled-in circles after that).

If the mobile isn't turning on but everything else is working, you probably have a bad mobile motor inside the swing that will need to be replaced. Taking it to a repair shop might be expensive -- you can sometimes find used swings on eBay for cheap and harvest the parts you need from one of them.

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Not instructions to put together

Thanks but I just guessed how to put it together and it worked very well

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