Question about Dell 924 All-in-One InkJet Printer

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I can't scann a document

I have this all in one (printer, copier and scanner) conected to the computer, i'd just copy some stufs but right now I'm trying to scann the copys to the computer and I can't but I don't know why, I'd already go to menu select the option Scan and click menu agan and it appears to be saved but when i click the start button it only seems to start coping the document instead of scaning it.

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Insert your disk and click explore instead of open. Then find the 'scan' folder and right click and open it. Look for a picture of a cd and something and try opening that. Otherwise you might want to reinstall your printer cd.

Posted on May 18, 2009

  • Patricia Mitchell
    Patricia Mitchell May 24, 2009

    Is your scanner telling you where it will save your scan? You should be able to set the destimation of your scans.


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My HP screen says Scanner failed. Can I fix this/

no u can't fix it because ur scanner has a rode, i.e looking like a tublight when u scanned a document the rode move one direction to other direction, rode don't move on ur scanner, so ur hp screen says scanner failed, if ur printer is in warranty goto to service center , if out of warranty, open scanne glass cover and check light rode on the scanner, lightly try to move the rode and see is something
bump with this rode , fix it

Jun 26, 2014 | HP Officejet 4620 e-All-in-One Printer,...

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How do i scan?


1. Please power on the scanner.

2. Place the document to be scanned in the scanner face down and close the lid.

3. Start the word processor.

4. In the File menu you will find an option to either scann a document or Import from scanner. Use this and start the Scan Document.

5. First you will get a rough scanned image. Set it right for everything to be scanned by using a dotted rectangle on the scanned image. Once that is done, then use the SCAN option and you will get the final scanned image.

6. Save it to a folder.

Feb 08, 2011 | Canon PIXMA MP160 All-In-One InkJet...

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It is connected correctly, i need to know how to scann and save the document. it is an easy thing, i do not have a desk top short-cut to be able to scann documents and save to a file to print and attach to...

As long as your computer has been programmed for the printer with disc that came with the printer it is fairly easy. You load paper as if you were going to copy, then your screen should come up on your monitor that asks what you want to do. If not look at your printer screen and press scan. Then use arrows to forward to were you want the scan to go file, e-mail etc. This should solve your problem.

Jul 12, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I can't scan a document

Ok, I ran into this problem the other day. What you need to do is uninstall the printer entirely.  Then you want to unplug the USB cable from your computer, Re-Install the printer (WITHOUT having it plugged in) and once the instructions prompt you to connect the printer, then do so.  If this does not work, 
Try scanning from your printer software on your computer.  
Good Luck

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My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanner Failure. Turn off and on again." I have done this several times and it still will not make a copy.

My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanne Failure. Turn off and on again." I have done this several times and it still will not make a copy.

Apr 20, 2009 | HP PSC 750 All-In-One InkJet Printer

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How do I scann a document/picture and where does it go once I scan

Usually any scanned document etc will go to a folder in documents & settings so have a look there, another way is to scan and save it as a special name, or simply remeber the default name, and then do a search for that file and when you find it, THATs where they go :)

Usually when ya scan it should ask ya where to save?

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1 Answer


Check smaller slit glass panel near copy top glass (open lid on left for liquid paper / dirt.

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