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Brush on my dyson dc39 will not turn - Dyson DC39 Multi Floor Ball Canister Vacuum New - Authorized

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SOURCE: rotating brush will not turn on my Dyson DC07

Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

Posted on Jan 24, 2009

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1 Answer

Brush bar doesn't spin on dyson on dc39


Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

Get the brush bar to spin again on my dc39 vac


Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 13, 2015 | Dyson Vacuums

2 Answers

The turbine head of my DC39 stopped working. The suction is super, took the brush out and disconnected the hose and looked into it, no blockage is visible looking. ideas?


hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

Jan 20, 2015 | Dyson DC39 Animal Canister Vacuum

3 Answers

Why does my Dyson Dc-39 vacuum have good suction, but the beater bar barley turns?


The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

Dec 18, 2014 | Dyson DC39 Animal Canister Vacuum

3 Answers

Why does the brush on my dyson 39 not work


Hi Anne, it's Jack at Dyson.

If your DC39's brush bar won't rotate, but you're confident your vacuum has strong suction, we'd be keen to take you through some further troubleshooting checks when you have your machine to hand. If we can determine that there's an issue with the Triggerhead floor tool itself, we can confirm if we can replace this for you under the free Dyson parts and labour guarantee.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

Dec 01, 2014 | Dyson Vacuums

1 Answer

Why Dyson dc39 brush bar won't spin


Remove brush bar cover...is the belt broken, cut or stretched to the point of being ineffective? Is the brush bar full of hair or string?
Pull the belt forward...does the pulley spin? Turn the cleaner on
and see if the pulley spins...if it does I think a new belt will be needed.
Be sure to buy the right one.

Regards,
Dennis


.

Aug 18, 2014 | Dyson DC39 Animal canister vacuum cleaner

1 Answer

Dc39 canister carpet brush will not turn


turbo brush on these models last about 1 year replace it

Apr 07, 2014 | Dyson DC39 Animal canister vacuum cleaner

1 Answer

WHEN EVER I PLACE THE SPINNER ON THE VACUUM IT STOPS SPINNING


Hi Linda,

I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

US:

http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

UK:

http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Dec 15, 2013 | Dyson DC39 Animal Vacuum

1 Answer

Brush keeps shutting off . DC39 Animal Canister.


The belt that turns the rotating brush is loose. Make sure it is on correctly or replace with a (new) tighter belt. This will require you to unscrew a few screws on the bottom & remove the cover. Then remove the roller.

Nov 06, 2013 | Dyson DC39 Animal Ball Canister Vacuum New...

1 Answer

I received my dyson a few months ago. I have used it regularly and it performed very well. I used the brush bar on all the carpeted surfaces and turned it off when cleaning the linoleum floor. Just...


Hi Joanne, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor. If the brush bar only seems to be working intermittently, we should be able to help - and if a replacement part is needed we can confirm if this is covered under our 5-year warranty.

When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

Oct 13, 2013 | Dyson DC39 Multi floor canister vacuum...

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