Question about Dyson DC25 All Floors Bagless Upright Vacuum
I cleaned the Filter A with water and let dry, put it back in vacuum and now all dirt is collecting in filter not in tube.
Hi Deanna, it's Jack at Dyson.
Dyson cyclone technology is engineered to keep dust and debris away from the pre-filter. If a large quantity of dust is getting through to the filter, it sounds like part of the system is missing, or may have been replaced incorrectly.
To help us determine what may be causing this we'd appreciate the opportunity to take you through a few quick troubleshooting checks over the phone, when you have your machine to hand. Please call the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
We'll look forward to speaking with you.
Dyson Online Customer Support
Posted on Nov 28, 2013
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Posted on Jan 02, 2017
As you are looking down at the base of the machine (viewing from the front) you will notice a yellow button on the right side just inside of the the wheel area. push up the button to release the casing that holds the hepa filter and the spongy filter. You can see a diagram on your machine which shows this process. After you take the casing from the machine, the round housing which houses the 2 filters will come out of this casing as you pull it off. You can grab the spongy filter and pull it our of the casing. Rinse both filters as shown in diagrams on the side of the casing. Do not use soapy water, just warm water and squeeze out the spongy filter after each new soaking. Let the filters dry for 12 hours and then replace in your unit and enjoy the refurbished air movement. It does suggest that you clean these filters every 6 months.
Posted on Aug 09, 2008
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
Posted on Oct 29, 2009
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