Question about Cell Phones

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Phone stuck on black screen with the word Prada in white

My phone will turn on but only to the boot screen that is black and says prada in white. LG America will not even answer a question about it because it is not an American model. It also will not be recognized by my computer because it is stuck in this boot mode. I have to pull the battery or the plug to get it to turn off. I found the usb drivers and the firmware but my computer won't recognize the damn $600 brick, I mean phone. WHAT SHOULD I DO ?

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  • jl2goa May 08, 2009

    I bought it in UK from a store and I live in USA so not a viable option to send it to them.  I called lg and they won't help me because it is not an american model.  Called repair shops all over the area and they said they can't get the firmware to reflash it.  I even found the firmware myself and the usb drivers but can't get the computer to recognize the phone.  I finally called lg Europe and they said they couldn't do it because I put an american sim in it?  LG seems to know about the problem, they said it is common but still won't back up their own product.  I wish someone from LG would read this and help me.  OH Yeah, one guy's shop in the netherlands said he could fix it (SparkElectronics) but shipping to Netherlands and paying in Euros get's really expensive.  There are so many of these phones in america and so many repair shops.  How can there be no one that can help me get it fixed?

  • jl2goa May 08, 2009

    Also, it has never been used, I came home from my trip, put my sim in and it has always just gone to this boot screen.  I have switched sims, done battery pulls, everything I can think of.

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This mightn't be a solution, but it wont hurt.

What you can try is to access the factory reset menu.



Turn off the phone
take out the SIM card and start it as normal (without a SIM)
when you see the "Insert SIM" note click on the "CALL" button on the screen
Dial in the following number 2945#*#

Wait and in a few seconds you will have all the factory test menus and somewhere in there is the "Factory Reset"

Try this.....might help!

Posted on Jun 27, 2009

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I work for a wireless provider who also sells lg phones. you need to contact your provider to see if their techs can fix it. if you bought the phone online i suggest finding a phone repair shop. its easy to find them on yellowpages.com and google

Posted on May 08, 2009

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