Question about HP Photosmart C5180 All-In-One InkJet Printer

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Service R0631M on c5180 printer

What does this code mean? I find it under the uiaux info menu. My printer reboots whenever i try to print a report, use the align cart, and upon startup of printer it begins in an endless loop. I have figured how to get to the uiaux, but nothing there seems to help. i don't have any of the mfg codes to do anything else..and found this R# code. thanks

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  • 307 Answers

For HP C5180 printers, if you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):

To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813

Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372

A.HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391

    1.Press * and # keys simultaneously.
    2. "Enter Special Key Combo" will be displayed.
    3.Press 123 to display the 'Support/Service' menu.
    4.At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
    5.Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
    6.Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
    7.Select Ok. The test page prints.
    8.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
    B.HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
    Internal Test Print:
    1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
    2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
    Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377

    1. Turn ON the printer.
    2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
    3. Release both buttons.
    4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
    5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
    6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
    7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
    8. Select Ok. The test page prints.
    9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.

    For additional and advanced HP printer diagnostics, please visit the Inkjet411 site: http://inkjet411.com/?page_id=1813

    To help solve other HP02 ink-series printer or printing related issues please visit http://www.inkjet411.com

Posted on Dec 04, 2013

  • pebbleslo537
    pebbleslo537 Dec 06, 2013

    Thanks, but everything i find keeps referring to a "Red-Eye Removal" button. My model C5180 doesn't have this button!

  • pebbleslo537
    pebbleslo537 Dec 06, 2013

    I also have seen "no print mech" on the screen a couple times while trying to get to one of the special screens..is that a permanent/non-fixable failure? thanks!!

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SOURCE: Service Code 49 4c02

Try to upgrade the firmware on the printer, if that error still occurs after the firmware upgrade, you should try and use PCL driver rather than PS driver.

Posted on Sep 18, 2009

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Need help in fixing HP Photosmart C5280 Printer two springs on the side of carriage bar


We suggest you contact 'Parts Here' as they provide most parts for the C5280 printer, including carriage assembly parts, along with the C5280 service manual: http://www.partshere.com/models/hpprinters.asp?printer=Q8330A

C5280 CONTACT CLEANING / SERVICE TEST DIAGNOSTICS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding - refer to Inkjet411's support page: http://inkjet411.com/?page_id=1519

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.

NOTE: If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

Oct 15, 2014 | HP Photosmart C5280 Printer

1 Answer

I have a hp photosmart C5580 that after accepting generic ink cartridges all of a sudden won't accept them. They were working 24 hours ago. How can I get it to accept them. I can't afford the HP ones...


When you say generic cartridges, are you referring to 'compatibles' that you purchased on-line? If so, you are rolling the dice with those since often they can easily suffer internal micro-electronic malfunctions - sorry no money back guarantee with those. It is suggested you purchase new HP OEM (genuine) cartridges, use them and then go get them refilled at either Costco (most USA/Canada locations) or Fry's Electronics (all locations)...you'll save ~50% on the cost when refilling. Anything goes wrong you can bring them back. :-)

With respect to your current 'generic' cartridge problem, you can validate the HP74/75 cartridge's electrical health by running the 'Tap 41' diagnostics test report. Refer to video procedure on how to activate and read the service test report for your C5580 printer: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.
http://inkjet411.com/?page_id=536

For more information on refilling your HP74/75 cartridges or general printing problems, please visit Inkjet411:
http://www.inkjet411.com

Aug 04, 2013 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

HP C5180 - test page prints fine, but when printing from any other program, the paper feeds to start printing, then the print job appears to be dropped. Multiple shutdowns of both the computer and the...


Try to perform this step as --->press setup menu on the printer front panel then scroll using the arrow key and select print report and then select self test report

if it does not print then the issue is with the printer hardware

Jul 30, 2010 | HP Photosmart C5180 All-In-One InkJet...

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Get error oxc 18a0001, when I turn on Hp Photosmat c5180 all in o


THAT 0X ERROR IS AN INK SYTEM FAILURE IT MAY HAVE BEEN CAUSED FROM THE REFURBED CARTRIDGES... THE HP WILL WORK WITH THE REFURBS FOR A FEW TIMES BEFORE REJECTING THE CARTRIDGE OR CAUSING AN 0x ERROR. THE UNIT NEEDS TO GO THRU AN ELABORATE INK SYSTEM RESET. OR HAVE THE PRINTER REPLACED

Mar 29, 2010 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP C5180 printer won't print. New cartridges put


With the C5180, you won't have to worry about struggling to complete your jobs. ... HP Photosmart C5180 Printer, HP 02 Black Ink Cartridge (16 ml), HP 02 Cyan ... to print laser-quality documents and lab-quality photos without a computer using .... The scanner doesn't have any descreening functions, so any magazine ...
www.amazon.com

Dec 04, 2009 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Error 0xc18a0301


Error: 0xc18a0301 fix from HP tech support:

Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

Screen says "support" R0631M

Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.

Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.


Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

Is the error message still being displayed on the printer?


Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


May 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

Ink System Failure HP C5180


-------solution 1---------
HP C5180
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen

right arrow 2 times to the System configuration menu
then <ok>
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
http://www.thecomshack.com/hpc7180.htm
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.

Dec 04, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

HP PHOTOSMART C5180


Please tell me what you have done so far to the printer?

Sep 07, 2008 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

Hp c5180 printer


  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.

Jan 13, 2008 | HP Photosmart C5180 All-In-One InkJet...

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