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Activate my phone but want to keep my phone no

My old phone isn't work right so got a new one and I need to activate it

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1 Answer

I need to activate my phone and keep my old number

Contact new phone mobile network provider and ask themif they can port your old number to the new phone.

Jan 23, 2018 | Cell Phones

2 Answers


You have to speak to customer service to do that because it isn't a straight activation.

New phone.
Keep Old number
Transfer minutes.

Feb 10, 2017 | LG Cell Phones

1 Answer

I am trying to find out how to keep my old number and activate this new phone

your number needs to be active,do not shut it off till you do this,find a service provider you like,ask them if they can transfer your number,buy the service and have them activate your new phone,they will need to know who your old number is with,because they need to contact them

Jun 18, 2015 | Cell Phones

1 Answer

How do I activate my new straightalk phone,I attempted to activatlast night butnit isnot activatedbut my ATT phone has been cut off?

How did you try to activate it over the phone or online? Where did you buy your Straight Talk Phone, from their retail store, online, a third party reseller like or a private party?

If you bought it new from a thirld party like HSN or QVC, you must call them FIRST if there are activation problems. They may have a special Straight Talk Tech Support number for you. You can creat an account on the Straight Talk website with your full, real, information and try to add the phone (by type) to your profile and then putting in the IMEI number.

Call Straight Talk tech support, keep calling till you get a real person. If the system says call back later, hang up and call right back. Tell them you want to activate a phone.

Porting your old number.
If you wanted to transfer your old number from AT&T but they shut off your old phone, you may not be able to transfer it now. Both the old provider phone AND the new phone must be ACTIVE and working at the same time to port a number over. They need a working phone to move it TO.

Go to the Straight Talk has a FB page and post your issue online. That seems to get fast service. Save the chat with the instructions. Ask for the rep to call you and give you a "problem or issue number" via your email address.

You must speak to a real person for this problem - if it didn't work the way you did it.

You can email their tech support also. If the regular reps don't help, ask for a supervisor.

American Movil which owns Straight Talk, Net10, Tracfone and 10 or more other companies have terrible support. They're non-native English speakers, mostly in the Phillipines and Central or South America who read from a script and often read about a different problem. Whenever I have a problem with minutes or a phone I almost have a stroke before we're done.

Try to do as much as you can can online. Understand their web site often doesn't work correctly. After years of doing business with them often the site is partially broken or undergoing updates, that's why transactions don't go through properly.

Sep 17, 2014 | Cell Phones

1 Answer

Please have SOME modicum of patience, Eugene. There are millions of other people trying to do the same thing.

Aug 12, 2014 | Cell Phones

1 Answer


You normally can change Phone numbers and phones online but with your problem it might be past that contact customer service at 1-800-867-7183 it works for me 8:00 Am till Midnight
Good luck rickie

If you need further help, reach me via phone at

May 13, 2014 | Computers & Internet

1 Answer

My old phone went off and my still don't work

I think you may want to identify if the phone you are working with is a GSM or CDMA. GSM phones are usually accompanied with sim cards and CDMA does not. If this new phone is a GSM phone, you would need a sim card for the service to work. If it is CDMA, than the phone should activate on it's own.

Dec 03, 2012 |

1 Answer

I need liceanse key smart movie 4.15my phone is nokioa n95 8gb. serial no359542017935246

Hello and Welcome to FixYa!

Sir if you have misplaced your Key, in case you have bought the Software then you can provide a proof of purchase and they will give you your Key in return.

But IF you are searching for a free key/serial/crack this isn't the right place, as FixYa strongly prohibit such type of activities and keep a record of its customers and experts along with their IP's to avoid any miss use.

Tip: Google can always work you out though legally/illegally.

I hope you understand.

Concerned, Nooh

Sep 16, 2011 | Nokia 5800 XpressMusic Smartphone

1 Answer

Hi, ive got a silver n95 that will not send txts, it recieves txts and all otha funtions work ok

Sounds like you need a new Sim Card, you can get them anywhere for free either by popping into your nearest O2 shop or ordering them online. Once you get this, ring 202, this is the customer service hotline you need to ring to activate your new sim, you can also request to keep your old number here. You may have to wait 24 hours for your new sim to fully activate, but when it does you should be able to send messages again.
Hope this helped!

Oct 29, 2009 | Nokia N95 Cellular Phone

1 Answer

No active sim

Sounds like the SIM card you are trying to use has been de-activated. It is either an 'older' type or has not been used for a long time.

Just double-check that the card is inserted properly, and the right way round - you never know!

You may have to get a new SIM card and activate it.

If you want to keep your old number, however, it may be worth calling your network provider and asking if they can re-activate the sim card that you have.

Feb 27, 2009 | Nokia 6233 Cellular Phone

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