It sticks

You need to isolate the problem. Please try the steps below:

1. Try playing other DVDs to see if that would work.
2. Load the problem DVD into different player to make sure that there's no problem with the disk.
3. Clean the lens of your DVD/R

To clean the lens, you need to buy a DVD cleaner in any computer shop. If same problem exist, you need to contact the computer manufacturer.

Have a great day!

HI, this malfunction is based within the entire lens assembly and the only way to repair is to send it to a local or near by Kawasaki Depot. this particular players internals are not available for consumer purchase and all the repairs are, unfortunately, done in house at the Kawasaki repair depots.

You will have to contact Alco Electronics to be directed to an actual repair shop(depot), that near your area.

Alco electronics is a affiliate of Kawasaki and the number is 1-800-252-6123.

You can call this number 1-800-252-6123