Question about Creative Labs ZEN V Plus MP3 Player

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Computer wont recognize mp3 player

I have the softwear to my Zen V Plus loaded onto my computer, and it worked fine for about a month. Now everytime I try to put new music on it, or even plug it in to charge it, my computer says I don't have it plugged in. What sould i do to make the computer recognize the player???

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Re: computer wont recognize mp3 player

Hmmm when you plug it in to put music on it do you use the sync manager thing? thats what i use and sometimes it says theres no player connected even though there is, so i just keep plugging and unplugging until it works.. but then if that doesnt work i just go to  "Zen v series media explorer" it like lets you upload music there too.. hope you find something that works! 

Posted on Oct 14, 2007

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Zen V Plus not recognized ANYwhere on the computer...don't have original CD, have downloaded the driver update and media explore software which begins to load and fails because the computer cannot find the...

most computers have lots of USB inputs. my frnt USB cords don't work on my MP3 but I plugged it into my back USB port and it work fine...Just try to use other USB ports

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There are several diffrent reasons this could be:
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  2. USB jack on computer\ZenV might be damaged
  3. You may need to reinstall ZenV softwear
I hope this helps!

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I guess it broke.
Try re-installing the firmware, it's worth a try.
If this doesn't work, it means the screen is dead..

you can get it fixed for free if it's still under warranty.

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Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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do you have media play 11 installed?
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Nov 04, 2007 | Creative Labs ZEN V Plus MP3 Player

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· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.

Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

Oct 14, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Wont recognize

WOW.! Something is very wrong. Sounds like the Zen was on its death-bed before you even bought it. But there's a chance that its ok except for the motherboard. The motherboard might need to be replaced.

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