Question about Avaya 5610 IP Phone

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Avaya 5610 double display on incoming caller ID

All Avaya 5610 phones are getting a double display of  incoming caller ID info at the top of the display.They are working behind an IP office 412 which is using a PRI.

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  • Anonymous Mar 18, 2014

    We have 7 x Avaya 1408 extensions. 6 operate normally, but the 7th doesn't. It can make external calls and receive internal calls, but it doesn't register or ring on incoming external calls. (When idle the display, unlike all the others, does not show the letter G in the top left corner. Is this relevant?)

  • Anonymous Mar 20, 2014

    how to check call display



1 Answer

Did you get this fixed. I would double check the firmware files of the phone. And maybe reset it.

Posted on Dec 25, 2007


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How can i set up caller id

If you have the Caller iD service on your plan, and your phone is filled with your contacts, then the two work automatically and calls coming in on your list will be displayed as you entered them. Calls without any info will only display the most basic of info they allow like just a name, or just a number. Sometimes neither if they choose to block Caller iD. Caller iD is a cellular service and not a hardware function. Check with your service provider.

Aug 29, 2015 | Cell Phones

1 Answer

I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?

Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

Oct 01, 2014 | Avaya Lucent Partner 616 Phone

1 Answer

Can we have caller ID on the 3158-05

The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)

I hope this helps.

Cindy Wells

Sep 17, 2013 | Avaya Partner 18 Telephone 3158-05

2 Answers

Is it possible to get caller ID for an incoming call if I have that number saved as a speed dial? If so, how do I get that. My phone is the Avaya IP Office 5410. Thanks

If the number matches the CID number, you should get the name as well. But here is the hard part.
IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as:

If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.

BUT, caller id probably only shows 13125551212, and as such, wont work.

Jul 15, 2011 | Avaya 5400 Series 5410 Phone

1 Answer

AVAYA 5410- want to turn Caller- id off

Do you have access to Manager? You can tag the incoming call which does not show the caller ID of a call until the call is answered.

Jul 27, 2010 | Avaya 5400 Series 5410 Phone

1 Answer

External caller ID does not display on either line talkswitch 284

Log into your TalkSwitch Management Software.
Go to Telephone Lines.
Under each incoming line make sure that Caller ID is checked.
Click File> Save
Hopefully this will fix it for you.

Jun 18, 2009 | TalkSwitch CT.TS001.124001.US...

1 Answer

Turn off caller id

Unfortunatly the only way to do it is to take line access off that phone and have a button call pickup to access ringing line. In this scenario extension wont ring Reffer to programming manual on support/ Cheers

Jun 10, 2009 | Avaya Corded Phone avaparp18d

1 Answer


Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

Jun 04, 2009 | Avaya Corded Phone avaparp18d

1 Answer

Caller ID not working

This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.

Aug 20, 2007 | Avaya Definity 6408D Corded Phone

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