Question about Refrigerators

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We purchased a Jenn Air side by side refrigerator (JFC2089HES) about 15 months ago. The water dispenser worked well until yesterday, when it stopped dispensing water. Not a drop would come out. We first increased the temperature in the refrigerator, in case the water line had frozen. No luck. The light indicating it was time to change the filter had not come on, but since the manual says to change the filter at least once every 12 months, we decided this might be the problem. Following instructions found in the manual, we installed a new filter, Nothing happened, even though we followed the instructions and kept the button depressed for a full two minutes. No water. So, I removed the filter, and then reinstalled it. This seemed to work: after depressing the button for about a minute, the dispenser began to produce water very nicely. Unfortunately, it didn't last. This morning, the dispenser wouldn't produce a drop, regardless of how long we kept the button depressed. I removed the filter, and reinstalled it. Still no water. Any ideas?

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  • dasummers May 08, 2009

    Let's say it is the water solenoid.  Is this something that an ordinary homeowner can replace, or will we need someone who is experienced in refrigerator maintenance?  If it is something we could replace, how do we get to it or, stated differently, where is it?


  • dasummers May 09, 2009

    Yes, this has helped,  However, before taking on the solenoid solution, I decided to take one more stab at what I believed would be a simpler solution -- namely, the possibility that the water line and/or the water in reservoir had frozen.  I removed the vegetable crisper drawers, which exposed the reservoir and the lines going in and out.  They seemed very cold, so I worked on them with a hair dryer for about three minutes.  Lo and behold, the water started flowing.  So, I will make a note of what you said about replacing the solenoid, just in case, but for the time being, I think I'm spared from taking  on this particular task.  Thanks. 

  • dasummers May 09, 2009

    Although it appears another solution (unthawing the reservoir using a hair dryer) solved the problem, I do appreciate the prompt response, and the very clear advice about how to locate and change the water solenoid.


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This can be one of 2 problems,The 1st would be the water solenoid is going bad,or the water actuator in the door is not functioning correctly.I would check the solenoid 1st.

Posted on May 08, 2009

  • Randy Hough
    Randy Hough May 09, 2009

    It is something you could replace,It is located on the rear of the refridgerator near the bottom,Where the water line attaches,It has a plug in style wiring harness and it is held in by 2 small screws.

    You will need to shut the water off to the refridgerator and unplug the power while replacing it,but other than that,It is very simple.

    Hope this has helped.


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