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Installing a black toner cartridge

On a dell 3110cn printer, after attempting to install an ink cartridge the inner rotor moved to the next position before I had the chance to lock the cartridge in place. How do I cycle the cartridge manually back to the place where I can lock the cartridge and let the printer work again?

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  • plittle81359
    plittle81359 May 08, 2009

    i don't think you understand my dilemna, the rotor moved to the next postion, and I can't remove the black toner now. How do move the toner rotor to remove the black toner?

  • plittle81359
    plittle81359 May 09, 2009

    While attempting to lock the black cartridge, the wheel that moves the toners into place, moved to the next position. How can I manually move the toner wheel back to the position where the black toner can be removed, and reseated?

  • plittle81359
    plittle81359 May 09, 2009

    Thank you. I was worried about breaking the printer internally.


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Installing the Print Cartridges

  1. Push the side button and open the front cover.
  2. Pull up the tag to remove the seal from the unit belt.
  3. Pull up the tag to remove the seal from the fuser.
NOTE: Make sure to lock both levers at ends of the fuser, after removing the seal.

Hold one print cartridge firmly and shake it 5 or 6 times to distribute the toner evenly.
Remove the print cartridge from its packaging.
NOTE: To protect the drum against bright light, do not remove the orange protective cover of the print cartridge before the cartridge is inserted into its slot in the printer.
  1. Completely remove the seal from the print cartridge by pulling the tab on the end of the print cartridge.

  2. NOTE: Pull the seal out straight. Pulling the seal diagonally may tear it.
    1. Grasp both handles of the print cartridge with the label facing up and slide the cartridge into the same color slot. Make sure the cartridge is fully inserted.
    2. Repeat steps 4, 5, 6, and 7 to install the other print cartridges.

    3. Remove the orange protective covers of the each of the installed print cartridges.
      After installing all of the print cartridges, close the front cover.

Here is the link go directly to the site and download the troubleshooting journal

Posted on May 18, 2009

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Posted on May 09, 2009


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Just pull it in your direction u can set it easily then refix ink cartridge.

Posted on May 08, 2009

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Dont ever try to move the rotor manually it will completely get cracked.many of my regular customers do the same thing and the gears gets cracked.the cost of that assembly is $70 plus shipping.
so be care full.just this thing.unplug the printer completely from power outlet directly.wait for 10 minutes then replug it and on the printer.then no problem.if the black toner is not coming in the the button to remove the other toners 1 by 1 which are still in.they will come in the position where you can remove the toner.the black will come in the position very last after all other toners removed.
if still the black toner not inn position.get the help of local tech the printer needs to be opened and there is gear in the printer on the base can be easily seen after oopening the printer.spinning that gear manually will make all the positions perfect.
but dont do it your self as its very very complicated.almost whole printer needs to be disassembled.

please do rate the solution.thank you for using fixya.keep updated.thanks.

Posted on May 09, 2009

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1 Answer

We have an error message CRUM 009-367 and we are unable to figure out what is wrong with it on our Dell 3110cn. Thanks

009-367:The Yellow (Y) Toner Cartridge CRUM Data error is detected.

  1. Cycle power on the Printer.
    1. Turn the printer off.
    2. Wait 10 seconds.
    3. Turn the printer on.
    4. Determine if the issue still occurs.

  2. Verify that the toner installed is Dell toner

  1. Cycle power on the printer again.

  2. If the error persists, replace the desired toner cartridge.
    • If the desired toner cartridge has already been replaced, replace the Toner Dispenser CRUM.
    • If the Toner Dispenser CRUM has already been replaced, replace the Printer.

Mar 07, 2011 | Dell 3110cn Laser Printer

1 Answer

How do I install the printer cartrige? I do not have the booklet...

  1. Turn on your printer.

  2. Open the front cover.

The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

  1. Press the tabs on the cartridge lids, then lift the lids.

  1. Remove the old ink cartridges.

  1. Store the cartridges in an air-tight container or dispose of them properly.

  2. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.

NOTE: You can use your printer with one cartridge (color or black) at a time. To extend the life of your color cartridge and improve printing speed, install both a color cartridge and a black cartridge at the same time.
  1. Insert the new ink cartridges. Make sure the color ink cartridge is secure in the left ink cartridge carrier and the black ink cartridge is secure in the right ink cartridge carrier.

  1. Snap each lid closed.

  1. Close the front cover. The front cover must be closed to start a print job.

  1. Open the Dell Printer Solution Center by clicking Start® Programs or All Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.

  2. Click the Maintenance tab.

  3. Click Install a new print cartridge.

  4. Click Next.

  5. Select the type of cartridge you installed.

NOTE: Specify whether the cartridge is a new cartridge or an old cartridge (one that has been used before). If an old cartridge is incorrectly identified as New Cartridge in the Dell Printer Solution Center, ink levels may be incorrect.
  1. Click Next.

Dec 17, 2010 | Dell Inkjet 720 Printer

2 Answers

Dell 3100n keeps saying "Change Black Toner" even

Before installing a new toner, put a disposable towel over the ink toner exit, and shake your toner lightly back and forth and up and down. Make sure your toner cartridge is in the open position before replacing it in your printer.

If you are using a refillable ink cartridge, make sure you are resetting the cartridge using the method described by the refillable manufacturer.

If this does not answer your question please request more information before voting on my answer. I will try to find more information about your toner cartridge that will help you futher.

Nov 16, 2010 | Dell 3100cn Laser Printer

2 Answers

My dell 3110cn printer is displaying the following Error code 009 363 reseat k cart how do i fix this?

This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.

This is either.

1. Black cartridge not fully pushed into place (I've been called out to a couple like this)

2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.

3. Fault on the main board of the printer.


1. Push the cartridge fully home.

2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.

Oct 15, 2010 | Dell 3110cn Laser Printer

2 Answers

Dell 3110cn - getting grey tint and wavy lines

It sounds like you have leaky toner or the imaging drum needs to be replaced.

Feb 17, 2010 | Dell 3110cn Laser Printer

1 Answer

Dell 3110cn Printer prints shades of pink

Have you pulled out the imaging drum and transfer roller to see if they are caked in Magenta toner? if so they will need to be cleaned off. Would also suggest blowing out the area around the drum to rid of loose toner in that area.

Feb 15, 2010 | Dell 3110cn Laser Printer

1 Answer

Black toner empty!!!! After refilling all of the dell 3110cn toners myself, I have re-sealed the toner input with some duct tape (fairly small, similar size to original seal) and inserted all the toners,...

This cartridge has a chip which stores the pagecount (for that cartridge).

You can re-fill these as much as you like, but unless you change the chip (it's NOT resettable) the cartridge will still think it is fully used.

Chips are available (different ones for each colour, and different again for the standard capacity and high capacity). You'll find them on a certain internet auction website.

Jan 05, 2010 | Dell 3110cn Laser Printer

1 Answer

New black ink but very poor quality print?

Is this an original DEll toner, or a remanufactured one?
Sometimes a remanufactured cartridge can need a few pages printed before the new toner 'works ' through the internal mechanisms. Not all remaufacturers actually test (all) of their cartridges. The better ones test 100%, to ensure a quality product.

It could be that the wrong toner has been used in the cartridge (not all toner is the same - by a long way).

It could be that the drum has NOT been replaced. These can be light damaged and result in a poor print quality. An original drum is purple in colour. Aftermarket drums are blue/green.

Nov 02, 2009 | Dell 3110cn Laser Printer

1 Answer

Dell 3110cn too much black

What a riduculously useless website

Sep 29, 2009 | Dell 3110cn Laser Printer

2 Answers

Recently changed the black toner cartridge in the Dell 3110cn printer. This past week when I print the entire page is being printed with a shade of gray. I think the toner cartridge has leaked toner and...

This could be a drum problem, the drum is part of the toner cartridge in this printer.

If the toner has leaked it will be all over the inside of the printer - you'll see it. I don't think that's the problem.

If the toner cartridge is an original Dell item, then it's likely to be replacable under warranty.

If the cartridge is a remanufactured item, it may be that the wrong toner has been used. Toner is NOT all the same, and this cartridge is one whe the wrong toner really will not work properly for long.

The chances are the changing the toner cartidge will cure the problem, provided you use an original Dell item, or a remanufactured item from a reputable manufacturer.

Apr 19, 2009 | Dell 3110cn Laser Printer

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