Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch 20gb

My zen touch is freezing up and won't let me do anything.the screen still shows what song is playing but its like it was put on pause.also while it is playing a song it will start playing the last song for a couple seconds then go back to the other song.what is wrong with it and can it be fixed?

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Re: creative zen touch 20gb

You will need to format your mp3 player, either using the software that was provided when you brought it or using thy simple processudre through my computer.

If you don't know how to do is using the software do it the other way.

Follow these steps. Click "start" - "My Computer" - look for you mp3 player usually called "Removable Disk" right-click on it and click on "Format".

Allow your Mp3 player to format and upload songs on it again and see if the problems been fixed.

Good luck. Hope my solution was helpful. 

Posted on Oct 26, 2007

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Hi -
I know this response is way late to help you, but I was having the same problem. I could turn the zen on fine, but as soon as I tried to play music it would freeze and I couldn't turn it off. Using the reset button didn't help any since it would still freeze if I tried to play anything.

But I found reformatting the entire zen totally fixed it.

Connect your zen to your computer, go to windows explorer, click computer on the side bar, and your zen should be under "portable devices". Click on it. You should now be viewing the "storage media". Right click and select "Format...". This completely resets the zen, clearing any preferences or media you put on it and the freezing problem.

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