Question about Logitech Cordless Mouse

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Mouse stopped working, but appears ok, batteries ok, can't determine problem

Ok I have a logitech mouse which I've owned for about two years, and recently it started to act funny. It (the cursor) would stop moving for a moment and then it would start again in less then a second, like a dirty ball mouse. I've experienced this problem before, when my receiver is to far away from my mouse. However they were very close together when i started having these problems. Now the cursor doesn't move at all. The 'connect' button seems to do nothing, or bring up the 'new hardware' dialog. Both the receiver and the mouse appear to be fine, but the fact remains that the cursor does not move. Help anyone?

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  • Wd40bomber7 Oct 11, 2007

    Sorry that i failed to mention, the batteries are 100% new out of the package.

  • Wd40bomber7 Oct 12, 2007

    Yes it is optical, do you mean externally or internally, when you see clean the eye?

  • Wd40bomber7 Oct 13, 2007

    Its perfectly clean, if you were talking about internally cleaning the eye, that would be something different. However I tried that first, and it does not appear to be the problem

  • Anonymous May 02, 2008

    mouse stopped working; installed batteries and it lights up. Did this before and I pushed a button and it would start working. I have called in and this is what I was told to do. I need a number to call.

  • Anonymous May 20, 2008

    Same problem. It's not lint on the optics - if it was the mouse buttons would work and they don't.

    New batteries. Cables cleaned and reinserted. Liberal use of reset buttons on mouse and receiver.

    Another electronic piece of landfill.




  • Anonymous Jun 12, 2008

    cursor was erratic. changed batteries and curser will not move.

  • robertpoe Sep 05, 2008

    changed batteries.cursor will not move.

    batteries are new.

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Hope this helps others. My mouse stopped controlling cursor but buttons worked. Problem was it would not work on a black table. Slip a piece of white paper under it and waaala! It works. I'm thinking optical mouse and dark surface might be an issue.

Posted on Dec 28, 2009

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Is it an optical mouse?  clean eye of lint.

Posted on Oct 11, 2007

  • Debra V
    Debra V Oct 13, 2007

    the eye is on the bottom. The laser light that 'sees' the surface it's on. Don't look directly in it. It is a laser.  Make sure nothing is blocking the light.  Do NOT open it up.

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  • Master
  • 317 Answers

Have you tried changing the batteries?

Posted on Oct 10, 2007

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SOURCE: Mouse stopped working, but appears ok, batteries ok, can't determine problem

I had this same problem. It works fine if i use my left hand instead of right. Could there be left and right handed mouses??? Go figure!

Posted on Jul 16, 2009

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