Question about HP Officejet J5780 All-In-One InkJet Printer
The printer keeps giving a carriage jam message. After opening and closing the unit, the carriage goes back and forth numerous times, sometimes with a squeaking noise. Then it sometimes works, and sometimes give the carriage jam error again. I just noticed that the black carriage bay is lined with a bunch of globby ink. Can this be the problem? How can I safely clean out the bay? I've read about using alcohol on a swab for some carriage fixes. Is this safe?
Alcohol will help in cleaning the build up.Make sure you turn off the machine before cleaning. After the bay is dry, insert the cartridge and on the display, using tools button, clean the cartridge. After that using tools button do the allignment process. good luck
Posted on Nov 27, 2013
Testimonial: "Thank you so much for your help. I cleaned the bay with LOTS of alcohol dipped q-tips. It is very very dirty. At a certain point, I figured I'll never be able to get it fully clean, so I re-inserted the cartridges, and printed a test page. the page came out fine (the black part - my color cartridge is empty, and I'm not replacing it at this point). However, I opened up the printer, and removed the black cartridge again, just to see if I should try to clean some more. Sure enough there was a little puddle of black ink at the far right area of the print bay. So the cartridge is leaking or something is making it spill ink. I cleaned out the bay again (not perfectly) and cleaned the print cartridge as you suggested. the page came out fine. The carriage is moving normally now, but I think it is still making extra sounds as it settles back into place. I printed one page of a document, and checked the cartridge bay again. That far right corner seems to be getting a tiny bit "damp"... so I guess something is causing extra ink to come out of the cartridge... I assume if there is a gradual build-up, it will cause the carriage to have trouble "settling" down again? Do you have any idea what might be causing this? Could "fast draft" printing cause leaking? Or does this mean the cartridge is a bit damaged?"
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Posted on Jan 02, 2017
For the cartridge jam, that means that either the ink is not properly installed or there is one tiny piece of something blocking the sensors. Same is true with the carriage jam.Please try to look for small bits of paper and remove it.
Is the ink newly installed?
Posted on Aug 08, 2009
I think the message is instructions, as in
(1) open door (2) clear carriage jam (3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.
Posted on Feb 01, 2010
If I move the carriages to the center of the bar they slide on (would be the center of the paper) and close everything it seems to re-load, I've had to do this several times over the last few years and so far it always works
Posted on Feb 11, 2010
If you are getting a 'carriage jam' error as soon as you turn on your printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.
Follow the steps for fix HP Printer Carriage Jam
Posted on Sep 23, 2010
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