Question about Dimplex Compact Electric Flame Stove Heater

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I have a Dimplex SKG20, and the Optiflame effect is not working. Can you help please?

The heater is working fine, and i've checked the bulbs and these are ok. I'm guessing it's the effects motor, but I don't know how to get to it and fix it.

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Posted on Jan 02, 2017

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buzzwood
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SOURCE: Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

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reddyanantha
  • 205 Answers

SOURCE: The heater on my dimplex fire appears to be

dear sir/madam
have you checked for the power supply before changing the bulbs,if not please check it then you come back to us we will help you.

Posted on Aug 06, 2009

  • 1 Answer

SOURCE: I have a dimplex flame effect fire which has just

Solved it! Put it in the dustbin.

Posted on Oct 19, 2009

  • 4736 Answers

SOURCE: where can a fuer dbg

You can buy it directly from the Dimplex USA website. Make sure you have your Model Number handy.

Posted on Feb 16, 2011

  • 4736 Answers

SOURCE: light and flame effect not

The light bulbs that provide the flame effect, may have burned out. You can access the bulbs by remove a rectangular access panel on the back of the stove, just above the bottom edge of the stove. Be sure to turn the unit OFF and unplug it before attempting the bulb replacement. The bulb type is 60 watt, small base, clear chandelier bulb.

I hope this helps you and thanks for choosing FixYa.

Posted on Jul 25, 2011

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1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

How do you change the light bulb in a dimplex gem 20 heater?


Hi, First ALWAYS disconnet from the mains!
To change the bulb on your Dimplex you'll firstly need to remove the log effect, there are 2 small black head pozi type screws hidden at the front one on the left and one on right which your bulbs are under situated in their holders (as there are 2 of them) they are mini screw types as opposed to the standard baynot type replace the defective bulbs with like for like once fitted reconnect the mains and try if working, JOB DONE! Page 14 on the link shows exactly how to do it Regards Steve.
http://www.dimplex.com/cms/publications/7400070000r01.pdf

Aug 07, 2014 | Dimplex Compact Electric Flame Stove...

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Light and flame effect not coming on dimplex springborne electric stove.


The light bulbs that provide the flame effect, may have burned out. You can access the bulbs by remove a rectangular access panel on the back of the stove, just above the bottom edge of the stove. Be sure to turn the unit OFF and unplug it before attempting the bulb replacement. The bulb type is 60 watt, small base, clear chandelier bulb.

I hope this helps you and thanks for choosing FixYa.

Jul 25, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Flame effect has stopped but fans still working. Can it be repaired. I am in Christchurch.


More than likely, the bulbs that produce the fame effect have burned out and need to be replaced.

Robyn, you can access the bulbs by removing the rectangular cover on the back of the stove. It's located just above the bottom edge on of the back cover. The bulbs are 60 watt, small base chandelier bulbs. They simply unscrew to remove. Be sure to unplug the unit, before attempting any maintenance.

Hope this helped you. Please let me know. Thanks.

May 27, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Have a SHB 20LC Focal Point fire with Optiflame Elite that has the flame effect motor not working and requires a new motor as indicated by a technician, but he has said that he can not source a motor. Can...


I have exactly the same problem, light effect just went out tonight. Trying to work out if it is the motor or that little tiny cream box fixed to the terminals inside. If I take it out the lights come on. Just about to see if the motor is working, just that box that has gone.

Aug 05, 2010 | Dimplex Compact Electric Flame Stove...

1 Answer

Noisy optiflame motor on dimplex cheriton fire


If you are referring to the motor of the flame effect, these are called synchronous motors (commonly used in microwave turntables. Any syncronous motor should do as a replacement, but check whether you need a 12v model or a 240v model. This information should be found on the label on the back of the old motor.

Nov 30, 2009 | Dryers

1 Answer

The heater on my dimplex fire appears to be working however i replaced dud bulbs with new bulbs, and they are not working?


dear sir/madam
have you checked for the power supply before changing the bulbs,if not please check it then you come back to us we will help you.

Aug 06, 2009 | Dimplex DS5598 Mid-Size Heater

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