Question about KitchenAid Food Mixers

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Kitchen aid mixer has a scream when using dough hook.

I was making bread. I have made this recipe many times. I had 6 cups of flour in my mixer and was letting it knead. Suddenly the hook stopped like it was stuck and the motor emitted this scream. Any ideas? Do I need to oil this somewhere?

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  • Master
  • 1,198 Answers

A little pin or setscrew or key has failed. Maybe a gear has slipped out of place. Anyway, the thing needs to come apart to find out what happened. When taking things apart, line up each item off in a tidy row, put screws in little containers near the part they fit.
Repairclinic.com may have instructions, and probably have the parts.

Posted on Nov 26, 2013

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6ya6ya
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Posted on Jan 02, 2017

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ricardok45
  • 135 Answers

SOURCE: bread dough

Hi. There are several possibilities. First, you should always proof your yeast. Take a 1/3 cup of WARM water, add a half tsp.of sugar and yeast, wait 10 minutes. If your yeast becomes frothy its active and can be used. If not, get some fresh yeast. Second, use a flour that has a high protein content (10-12%) if you're not using pans to make your bread. High protein develops more gluten than low protein flour. Gluten development will give your dough body, and prevent your dough from flattening. Third, after mixing. knead the dough by hand for 8-10 min., cover and let rise until doubled, punch dough down and divide. Knead the portions by hand for 8-10 mins. Shape loaves and place on baking sheet or use pans,let it rise untill doubled,then bake as usual. Been there...Done that. Let me know how you make out. Ricardok45.

Posted on Dec 31, 2008

hslincoln
  • 235 Answers

SOURCE: Motor now has two speeds: off and 10 (highest) -

Hi REEDKL, Merry Christmas and Happy New Year! Based on your mixer’s symptoms, my first thought is that your mixer’s internal controller assembly (the speed knob), has gone bad. The inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in this case, KP26M1, and then select the last file: KP2671XWH3.pdf (325.07 KB) that appear under Parts List (21). Check to see that it matches your mixer model.
Turn to page 4, Case, Gearing and Planetary Assembly and locate Illus. #8, Control Assembly. This is what you’re looking for when you get the top (Illus. #1) off the mixer head.
First check to see if any of the connections have come loose. If everything looks tight then you probably need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors, capacitors and diodes, which was not meant to be 'home fixed' and where my ‘electronic expertise' ends. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not, or you can just order replacement parts without the testing.
Although you don’t need to get further inside your mixer to make this repair, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer that you might want to keep in your ‘toolbox’, should you have to delve inside your mixer in the future. The mixers displayed in the links may be different than your KA model, but the principles are the same.

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able replace any part to your KA mixer.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Posted on Jan 04, 2010

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justinbur167
  • 257 Answers

SOURCE: Hello. I have a Kitchen

Hello Suzann,

I understand that you are having a problem with your Kitchen Aid 5 Quart mixer. It sounds like you have stripped the gears or the worm gear out. Although, it may not be an expensive parts repair it is not an easy task to complete if you are not mechanical enclined. There are many different little gears in these units.

My suggestion would be to take it a local appliance repair shop that works on mixers. If you can tell me the city that you live in I would be more than happy to give you the location of one or two repair shops. As the unit is so old you want to invest in a new unit and keep that one as a reminder of how long Kitchen Aid has been around.

Thank you for choosing FIxYa.com

Justin Burnett

Posted on Mar 16, 2011

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Sounds like the worm gear was stripped. This gear is designed to fail when the load on the motor is too great. This protects the motor from overheating and burning out. By the way, the mixer should not be used above the number 2 speed when using the dough hook.

The worm gear is not all that hard to replace although you will have to contend with a lot of grease. See the Service Manual:
http://www.kitchenaidparts.eu/documents/pdf/service-manual/classic-svc-manual-new-email-version.pdf

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There is a good chance you burned up the electrical Connectors to the motor or you have have blown the FUSE that is located inside the housing. The Motor has a Self Shut Off when it overheats but if you have over taxed the motor more than once, then there is a good change you need to repair/replace it with something that can handle harder work. My sister got a Mix Master the same time I got my Kitchen Aid, My Kitchen Aid is running strong since 2003 and her Mix Master died in 2005 and I bought her a Kitchen Aid. Sorry but I am not fond of the Sunbeam Mixer's.... Quality has gone down hill over the years to keep their prices low.

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You have not supplied a model number and the bowl lift models are not all the same. A couple of items you could check, make sure that the bowl retaining clip that engages with the dimple on the pedestal side of the bowl is not broken. Make sure any bolts/screws holding the pedestal to the base or the pedestal to the motor are tight. Even if you supply a model number I can't think of anything else to look at unless the handle is not lifting the bowl up tight enough. I think on some models the arm holds the carrier up with some pressure which would help stop the wobbles.

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I cannot remove the flat mixing blade, after mixing cake. It has never happened before, just doesn't move up down or sideways! it seems completely locked.


The blade sounds like it's jammed somehow perhaps simply with some food matter.
Ensure the mixer is not plugged in then try removing the bowl, locking the mixer in the down position and pushing up hard on the blade to try and dislodge it. If it comes free and lifts up then try wiggling and rotating it normally off the mount.
Sometimes with use the attachments can become slightly warped requiring more force to lift them before rotating off the mount.
I once used my own Kitchen Aid mixer with the dough hook attachment to make a whole wheat bread dough. When I was done the hook was a bit bent from the hearty dough. There was also some flour in the mount causing it to jam. Removing the hook attachment proved difficult but not imposable.
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Your mixer is easily able to handle the kneading of bread dough. Please advise:

9 cups of all purpose white flour, maximum.

6 cups of specialty flour, maximum. This is any flour besides all purpose white.

Bread doughs are only to be needed on speed 2, and never for longer than 7 minutes.

This is all stated in the Use and Care guide for the mixer itself. If these guidelines are not followed, it may lead to a product failure.

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Hi. You should consider a few things. They type of hook you use, can greatly affect your end result. If you're making a yeasted dough with a high protein percentage 12-13%, you should be using an "ED" hook, this is a spiral hook that has a sharp turn at the tip. You can find them on eBay for a competitive price. I believe that Hobart also sells them, but for a higher price. They are very good for mixing pizza type doughs, they also do an excellent job kneading the dough.

Have you checked the flour for lumps before it goes into the mixer? Have you tried sifting the flour?
Are you adding all the liquid and flour at once? If so try adding flour in stages to all the liquid. If you find that this solution helps you, please rate it. Good luck! ricardok45

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Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

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