Question about Xerox DocuMate 632 Scanner

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Error e3 xerox documate 632 scanner - Xerox DocuMate 632 Scanner

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  • 99 Answers

ADF lamp check error

Posted on Mar 19, 2016

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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Arius
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SOURCE: Where to buy Power Supply for Xerox Documate 510

part number 70- 0497-100, you can buy this around 50$ , visit www.superwharehouse.com and provide this part number...

cheers dont forget to mark this pls

Posted on Sep 04, 2008

  • 12 Answers

SOURCE: When I use the automatic feeder on my Xerox

Clean the scanner ! typically something has fastened on the reading unit.
Read manual for the procedure

Posted on Aug 21, 2009

mohanchennai
  • 490 Answers

SOURCE: I have a xerox documate 510 scanner I can not scan

Clean the rubber rollers with Iso Propyl Alcohol. If worn out replace them. Fan the papers so that they are not sticky. This should work.
S. Mohan

Posted on Aug 29, 2009

  • 7 Answers

SOURCE: Xerox Documate 152 - Scan quality is now V.BAD!

I would go to Xerox.com and look up their knowledge base. Here is a copy of data from their site related to this problem:

Symptom: Scanned images have poor image quality, are fuzzy, unclear, or hard to read.
Cause: There are several things that can lead to poor image quality including the scan settings, dirt on the scanner, and driver problems. Solution: Note: If you scan as a PDF file and your scans look fuzzy when viewed in PaperPort, try right clicking on the file and selecting "Open" to open them in Adobe Reader. If they display fine in Adobe Reader then there is nothing wrong with the scans, it is simply that they are not being displayed well in PaperPort.

The following solutions can help resolve poor scan quality.

Solution 1 - Adjust the scan settings

Try increasing the resolution of your scan. 300 dpi to 400 dpi should be clear for most images

  • If you are scanning in Black and White, try Grayscale or Color. Some images will not display correctly in Black and White
  • You can also try adjusting the brightness and contrast
  • Note: For information on adjusting your scan settings, refer to the user guide for your scanner
Solution 2 - Clean and Calibrate the scanner

Note: Calibration only applies to sheetfed scanners.

Use the link below for instructions on cleaning and calibrating (if applicable) your scanner:
Solution 3 - Reinstall the scanner driver Select a link below for instructions on reinstalling your scanner driver:

Posted on Jan 10, 2010

  • 2072 Answers

SOURCE: 250 error on documate 510 xerox

Symptom: When scanning you receive an error 250. Cause: This problem can be caused by several different things but is often a driver or communication problem. Solution: Here are several solutions that can resolve this problem:

Solution 1 - Check for communication problems

Using any of the following can cause communication errors:

  • USB hubs
  • Docking stations
  • USB extension cables
  • USB cables longer than 6'
  • Connecting the scanner to one of the computers front USB ports (desktop computer only)
Connect the scanner directly to a USB port on the back of the computer (or side for notebook computers) using a 6 foot or shorter cable.

If you still receive the same error message, try a different USB cable.

Solution 2 - Redetect the scanner with Hidden Devices

Windows Vista, XP and 2000 users
  1. Disconnect the power and USB cable from the scanner.
  2. Click here and select "Run" or "Open".
  3. The Windows Device Manager will open.
    • Click on the "View" menu then select "Show hidden devices".
  4. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  5. Right-click on the Visioneer or Xerox scanner name and left click on "Uninstall".
  6. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner.
  7. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices.
  8. Right click then left click on "Uninstall" for each occurrence of the scanner. The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200 DPI Scanner
    • (Your Scanner Model)
    • (any other scanners or cameras listed here that you no longer use)
  9. Click the "+" next to "Universal Serial Bus Controllers".
  10. Right-click every listing of "Unknown Device" and select uninstall.
  11. Once all instances have been removed from device manager, reconnect the power and USB.
Windows Me and 98 users
  1. Right-click on the "My Computer" icon on your Windows Desktop
  2. Select "Properties" from the list
  3. Click on the "Device Manager" tab
  4. Find "Imaging Devices" and click on the plus (+) next to it to expand the list
  5. Select your scanner, then click on the "Remove" button
  6. IF you see "?Other Devices", click on the plus (+) next to it to expand the list
  7. Select your scanner then click on the "Remove"; button – your scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • 1200dpi Scanner
    • (your scanner model)
  8. Close the Device Manager
  9. Unplug the scanner from the computer and from the power
  10. Plug the scanner back in to the computer and power
Solution 3 - Check for power problems

If the power for the scanner is plugged into a surge protector, battery backup (UPS), or extension cord, plug the scanner directly to the wall.

Solution 4 - Check for conflict with other devices

This error can also be caused by a conflict with another USB device.
  1. Disconnect all USB device from the computer (including the scanner), except for you keyboard and/or mouse
  2. Turn the scanner off
  3. Restart the computer
  4. Once the computer has fully restarted, reconnect and power on the scanner
  5. If the scanner works properly at this time, it means there is a conflict with another device on the computer
  6. It may help to isolate the two items by connecting one of them to a USB add-in card
Solution 5 - Test the scanner on a different computer

If possible, you should try the scanner on a different computer. If the scanner works correctly on a different computer, then the problem is environmental and may be related to your chipset. See solution 6 below.

Solution 6 - Check the computer's chipset

This problem can also be caused by the computer's chipset. To check the chipset:

  1. Vista, XP and 2000 users: Click here and select "Run" or "Open".
    ME and 98 users: Right click on 'My Computer', select 'Properties' then click the 'Device Manager' tab.
  2. The Windows Device Manager will open.
  3. Click on the plus (+) next to 'Universal Serial Bus Controllers'.
  4. This list will include your computer's chipset.


  5. The follow chipsets are known to have communication problems:
    • SiS 7001
    • VIA Rev. 5 or later
    • Open HCD
    • ALi
  6. If your chipset is one of those listed above or it is only listed as 'Standard', you can try updating the chipset drivers.
    • Contact your computer's manufacturer for more information.
  7. If the problem persists, you may need to use a USB add-in card.
    • This is a PCI card that will add more USB ports to your computer.
  8. For more information about USB chipset issues, see www.usbman.com.

Posted on Jul 13, 2010

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If the Drive belt came loose or broke off from the scanner, the best suggestion I could recommend is to replace the scanner. We do not sell the drive belt to replace or fix the scanner.

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Regards,

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Hello.

I am a Support Engineer with Xerox Scanners.

Though we are happy to assist you with this issue, but we do not have information about your problem.

We have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/

You may also contact us by calling 800-648-0410.

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