Question about Toshiba 3TB Canvio Desk Desktop External Hard Drive

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Should i unplug (usb cable) canvio desk without shutdown computer

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You can, but if it's writing to the disk when you disconnect, it could cause errors.
The safer thing to do is... look in the bottom right hand corner of your monitor. Click on the icon that is a USB plug with a green checkmark on it. Then click eject drive. The computer will pop up a window that says it is safe to remove hardware. Then you can unplug the drive.

Posted on Dec 08, 2013

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Posted on Jan 02, 2017

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1: if the keyboard has a round plug going into the computer, it is a PS/2 plug. Turn off your computer, unplug the keyboard, then plug it back in, making sure it is plugged into the correct place for the keyboard (and not the mouse). Then turn the computer back on.

2: If the keyboard has a USB plug, it is not necessary to turn off the computer first, just unplug the USB cable for a few seconds then plug the cable back into the computer. If it still doesn't work, try plugging the USB plug into another USB port on the same computer.

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Have you tried shutting down the computer ... unplugging the hard drive ... re-starting the computer .... and plugging in the hard drive (after the system is all ready for use) ?
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I have a toshiba canvio 320GB external hard drive which I have been using with Windows 7 with no problem. Now I get error message USB device not recognized. I have tried shutting down the computer, what...


Hi. Thanks for your question.
  • Here's what else you can do.
  1. Check the USB cable. Make sure it's connected securely. to make sure test with other device or computer to determine that cable is OK.
  2. Once you know you are using good cable you need to make sure that Hard Drive isn't at fault. Trying to use it in other PC is the best method of making sure that everything is OK with it.

Do not hesitate to come back and ask more if none of these solutions helped you. I am sure one of FixYa expert's will be able to help you.

Thank You for using FixYa.

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Some of the iomega hard drives don't communicate with Windows XP very well. Ejecting isn't needed, but you simply unplug it. Just make sure you are not accessing it at that time. You can also shutdown the computer and unplug it then. Restarting the computer may also allow you to eject it.
Hope this helps! Rate my solution!

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