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Leap pad ultra no audio

My son's Leap Pad Ultra stopped producing any sound. No music. No start up beeps. Nothing. No sound at all. We turn volume all the way up and nothing. I don't know if he somehow hit a button or changed a setting he shouldn't have But I can't seem to get it to work. Help?

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Was not able to find much on the Ultra. Have you gone to the Leap Frog site and tried to get updates or a firmware update?
http://www.leapfrog.com/en/pages/support/product_pages/LeapPadUltra.html

Posted on Nov 26, 2013

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I am still waiting to know what to do.Is there a substitute for this mouse?

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Hi, I have found this pen on www.leappadpen.com

I hope that this helps?

Regards

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I found that after replacing the batteries, the power button on the reader did not work. I did however have luck after I connected the Reader/Pen to the laptop, updated the s/w on the reader and updated the s/w on the laptop. Then the reader was able to interact with one of the books just fine.

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