Question about Acer Aspire Z5771 23 Inch Touchscreen All-In-One Desktop Pc Intel Core I3 2120 3.3Ghz, 4Gb Ram, 1Tb Hdd, Dvd Supermulti Dl, Lan, Wlan, Tv Tuner, Windows 7 Home Premium 64-Bit

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Dvd fell inside my computer

A DVD rom popped out of the optical drive as I was closing it and disappeared inside the computer. Now what?

Posted by Anonymous on

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5 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 4 Answers

SOURCE: dvd hardrive

Its possible that the Dvd drive is not connected to your motherboard, but it is connected to the power supply inside your computer, this would give the illusion that its working, as it would open and close and 'make noises' but it would not be connected to the computer system so its useless.

You will have to get someone to take a look inside your computer and check all the wires are connected.

Only possible problem I can think of.

Posted on Jan 13, 2008

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melnavz
  • 1226 Answers

SOURCE: dvd decoder

Hello,

If you have CD/DVD that is enclosed to the DVD rom from the vendor, you should install that specillay the Player that is build with the DVD decoder.

Any way if you wan to play movie using the PC with the DVD Rom, You can use the Player that have a multiCodec and all the Movies in the DVD can be play.

the link is here for you to download.

Media player classic
http://www.free-codecs.com/download/Media_Player_Classic.htm

VLC Movie player:
http://filehippo.com/download_vlc/

hope this help!

best regards, melnavz

Posted on Feb 24, 2008

techie2050
  • 126 Answers

SOURCE: acer aspire l100 dvd problem

your DVD ROM's lens has became weak.
and it cannot be repaired.
But if you manage to open the DVD ROM clean the dust in it & it will start working agaain but be careful remember that no power should be attached to ROM.
pls rate me
thankyou

Posted on Feb 14, 2009

  • 3 Answers

SOURCE: a mini camcorder dvd is stuck in my computer cd

You can use something sharp to stick the small hole of your cd drive. Then your disc should be enable to eject. Feel free to visit DigitalSupportTech if you need further help.

Posted on Oct 09, 2009

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1 Answer

Error code 00F0:136C IDE FAILED BLANK MEDIA OR NO MEDIA IS PRESENT IN OPTICAL DRIVE. IS THE HDD FRIED OR WHAT?


Hi,

You probably ran the 32-bit diagnostics in this Dell computer.

The error code 00F0:136C, actually is talking about the "OPTICAL DRIVE,"which is your CD/DVD ROM; not the hard drive.

That will fail since, I am assuming you didn't put anything inside the CD-ROM.

The diagnostics tests everything and in this case, it tested the CD-ROM and failed since there is no CD inside the CD/DVD-ROM.

Hope this helps.

Thanks,

Oliver

Jul 28, 2011 | Dell Inspiron 6000 Notebook

1 Answer

I have purchase lenovo Y410 but DVD drive not working since 8 days . Kindly suggest how to resovle this issue Thanks Dinesh


I would 'slap' Windows around, and make it reinstall the drivers for the DVD optical drive.

Vista:

[Note* All clicks are Left-click unless otherwise noted]

1) Click on Start (Windows logo button)

2) Click on Control Panel

3) Click on Device Manager

4) After Device Manager loads all the way, click on the + sign to the left of -
DVD/CD-ROM drives

5) Right-click on the name of the DVD optical drive

6) Click on Uninstall

Windows will come up with a 'squawk box',
"Warning you are about to uninstall this device"

It's okay, click on OK.

Now close all windows, and go back to the desktop screen.
Restart the computer.

When Windows has fully loaded you should get a pop-up out of the system tray,
"Found new hardware device", and perhaps another one will follow,
"Found XXXX optical drive"
(XXXX being the name of the optical drive)

If this doesn't work try cleaning the laser optical eye of the DVD optical drive.

Laptop on open the DVD optical drive tray.
Turn the laptop off.
Remove ALL power to the laptop.
(AC adapter {Charger} and Battery)
Use a can of compressed air for computers.

Or use a disk cleaning device for cleaning CD/DVD optical drives. (Power plugged into the laptop)

For additional questions please post in a Comment.
Regards,
joecoolvette

Jun 26, 2011 | Lenovo 3000 Y410 Laptop

1 Answer

I'm Cambodian customer for sony VGN SR25G. now I cannot see the CD Rom driver in window explorie please help me thanks in advance


Go to Device Manager. Uninstall the CDROM.

Vista:
Start>Control Panel>System Maintenance>Double-click on the Device Manager icon.

XP:
Start>Right-click on My Computer>Left-click on Properties>Left-click on the Hardware tab>Device Manager

In Device Manager left-click on the + sign next to - CD/DVD-ROM drives.
Right-click on the name of the CD/DVD drive.
Left-click on Uninstall.

Windows will come up with a warning,
"Warning you are about to uninstall this device."
It's okay. Click on OK.

Close all windows go back to the desktop screen.
Restart your computer.
After Windows loads you should see a pop-up out of the system tray,
"Found new hardware device"

There may be another one that follows,
"Found XXXXX CD/DVD drive"

You've just made Windows match up the driver/s for your CD/DVD drive.
If you cannot use the optical drive now, suspect the laser optical eye may be dirty.
Use a can of compressed air for computers, and clean the optical drive out the best you can.

[Computer has all power removed. Remove the AC adapter (Charger) and Battery. The optical drive tray is left open before turning the laptop off, and removing power]

Or use a device for cleaning the optical drive.

If it doesn't work past this point suspect a bad optical drive.
They are rated in hours of usage.
(Life Cycle)

For additional questions please post in a Comment.

Regards,
joecoolvette

Jun 21, 2011 | Computers & Internet

1 Answer

My burner on my dell e 5400 wont let me play or burn disc what can i do you can reach me at chuckspolishing53@yahoo.com


A) Clean the optical eye of the CD/DVD burner. If the laser optical is dirty it won't read disks.
The laser optical eye is located in the bottom of the CD/DVD drive.

You can,
1) Turn the computer on, open the CD/DVD drive tray, and then turn the computer off.
Unplug the computer from power.
Use a can of compressed air for computers, and spray towards the bottom.
After you are satisfied the optical eye is clean, let the computer sit for 3 minutes.
Then plug into power.

Open the drive, try a disk.

2) Use an optical cleaner disk. The disk usually has small brushes on it, which you are to properly apply a few drops of cleaner to.
Then the drive tray is closed, and the disk does it's job.
There are many variations of disk cleaners, the above is just one example.

B) You may have driver problems.
A Driver is a small piece of software that the Operating System uses to 'communicate' with a device.
{Windows XP is one example of an O/S. A CD/DVD drive is one example of a device}

Sometimes Windows is a 'funny animal'. Files tend to be corrupted. A Driver file may be fragmented.
You have to 'slap Windows around' a little bit.

1) Left-click on Start, then Right-click on My Computer. (Windows XP)
2) Left-click on Properties at the bottom of the list.

You are now looking at the System Properties window.

3) Left-click on the Hardware tab at the top.

4) Left-click on Device Manager in the middle.

5) When Device Manager loads, left-click on the + sign next to > DVD/CD-ROM Drives.

6) Right-click on the drive's name.

7) Left-click on Uninstall.

A Microsoft 'squawk box' will come up.
"Warning, you are about to uninstall this device, ya-da, ya-da"

Click on OK.
(It is Ok)

8) Now close all windows, go back to your desktop screen only.

9) Turn your computer off. WAIT 1 minute, then turn your computer on.

After Windows loads you should see a pop-up of of the system tray at the bottom of the screen,
"Found New Hardware", and perhaps another pop-up after that, "Found XXXXXX CD/DVD drive"

If your CD/DVD drive doesn't work now, I suggest it's tiem to buy a new one.
Mechanical devices in a computer are rated in hours of usage, and your optical drive, (CD/DVD drive) may be at the end of it's 'Life-span'.

Example,

http://www.amazon.com/Notebook-Burner-Drive-Latitude-Optiplex/dp/B0042WQ3QC

Dell Inspiron E5400 Service Manual from Dell Support,

http://support.dell.com/support/edocs/systems/late5400/en/sm/index.htm

Click on > Optical Drive on the right side.

Regards,
joecoolvette

Dec 02, 2010 | Computers & Internet

1 Answer

HELP MY COMPUTER WONT READ ANY CD'S EXCEPT A DVD,, WHAT IS THE PROBLEM?? ANY HELP


hi

you have either one of these ..

5187-5619 = DVD-ROM/CD-RW combination drive - 48X CD-R write, 32X CD-RW rewrite, 48X CD-ROM read, 16X DVD-ROM read

EL436-69001 = 48X DVD-ROM CD-R/RW optical drive - 48X read, 32X read, 48X read, 16X max write speed

make sure you buy CDs or DVDs which are speed compatible to your optical drive or COMBO drive speeds

if you are busying compatible speed CD media, then take some compressed air (can) and clean the drive bay and inside the optical drive area, to dedust it .


go to this site and review all the related sites .. read carefully and try to figure out what the possibility (issue) is .
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=15887&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=431075


if ALL this fails, you may have to replace the DRIVE itself

i hope this helps

Nov 08, 2010 | HP Pavilion a705w PC Desktop

1 Answer

My CD-rom will not work after inserting CD's or DVD will not rev-up what wrong and what should I Do I Have Inspiron 531????


1.The laser optical eye of the CD-ROM drive may be dirty, and needs cleaning.
If the optical eye is dirty, it won't read the information on the disk you install.

A) Computer on, Windows loaded, open the tray of the DVD-ROM drive. (Or DVD burner drive. Whichever drive you are referring to. DVD-R/RW)
Shut the computer down normally. (Start>Turn Off Computer>Shut Down)

Unplug the computer from power.
Use a can of compressed air fror computers, and spray air into the DVD-ROM drive.

The optical eye, is located on the bottom of the DVD-ROM drive. (Or burner drive)
The opening in the bottom of the tray, that comes out for your disk, is where you spray the air.

You won't be able to see the optical eye, so how will you know you are spraying the air at the correct place?

If you start at the front of the bottom of the DVD-ROM drive, and work your way towards the back, you will clean the optical eye. Spray across from side to side, and in rows, as you proceed towards the rear.

(Air will make it's way through, and reach the optical eye. The optical eye is not visible, as it can be harmful to the human eye when operating.
Laser.
When the tray is closed the optical eye is exposed. It is not exposed to where it can harm the computer user.

More information that may be helpful, in understanding where the optical eye is located,

http://en.wikipedia.org/wiki/CD-ROM_drive

Scroll down to the heading - CD-ROM drives. Also view the photos down on the right, and the animated GIF.

http://electronics.howstuffworks.com/cd4.htm

How a CD Player Works. Same principle for your DVD-ROM and DVD burner drives )


2.Make Windows reinstall the drivers.
This solution requires physically removing the flat ribbon cable from the back of the DVD-ROM/DVD burner drive, then reattaching it.

Software advice of Updating the drivers, Rollback the drivers, or downloading, and installing the drivers, doesn't always work, or doesn't work.

If the physical solutions I am providing here does not work, we will proceed to the software solutions if you wish. (Comment)

1.Computer off, and unplugged from power. Open the computer case,

Dell Support - Dell Inspiron 531 Desktop PC - Manuals - Documentation - Removing and Installing Parts,

http://support.dell.com/support/edocs/systems/inspd531/en/OM/parts.htm#wp1595069

(Removing the computer cover)

CAUTION!
BEFORE you reach inside you need to relieve your body of Static electricity!

Not trying to freak you out, just needed to catch your attention.
Static electricity, can fry out the delicate computer hardware components, inside your computer.

Touch the metal frame of the computer case.

Computer unplugged from power you are safe.
Touch the metal frame of the computer case, (AFTER you unplug the computer), the computer is safe.

In the above Manual documentation - Removing and Replacing Parts, click on - Drives

Scroll down to the heading - CD or DVD Drive
(Towards the bottom of the page)

Unplug the DATA cable from the CD-ROM drive.
(No.2 in the illustration)

[The two optical drives you have are SATA drives. Dell indicates you have a DVD-ROM drive, (Plays CD's and DVD's), and a DVD burner drive.
(Plays CD's and DVD's, and records)

DVD-R/RW is a 'Burner drive'.

If the information above is correct, you have a SATA power cable, and a SATA Data cable.
(The Data cable transfers information from the optical drive, to the computer, and vice-versa)

The SATA power cable connector, is longer than the Data cable connector.
The power cable connector has 15 pins.
The Data cable connector has 7 pins.

Information,

http://en.wikipedia.org/wiki/SATA

Scroll down to the heading,
Data

Look to the right at the photo. This is a SATA Data cable, and it's connector.
Yours may not be a bent 90 degree elbow, but it will have the L shape in the connector, and 7 pins.

Scroll down to the heading Power Supply. Look down to the right at the photo of the 15 pin SATA power cable connector.
This is Not the cable/connector you want to unplug.

Unplug the SATA Data cable from the optical drive you're referencing to.
Press the Power On button in, and hold it in for a count of Five seconds.
Let go of the Power On button.
Do this two more times.

Plug the SATA Data cable back in.
Close the computer case.
Plug the computer back into power.
WAIT 1 minute.
Turn the computer on. Try the drive.


Dec 17, 2009 | Dell Inspiron 531 Athlon 64 X2 4400+...

1 Answer

Close tray disk wont spin says open tray


HI. the optical Assembly inside the DVD-ROM drive has failed. replacing the entire drive will fix this issue. You can also replace the assembly as well. this is more expensive and costly.

I recommend replacing the DVD-ROM drive.

Aug 02, 2009 | Microsoft Xbox 360 Console

1 Answer

My Dvd rom has disappeared. how do i get it back


To solve this follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording application

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7)uninstall the drivers for cd drive and dvd drive from device manager and then


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that there is no yellow exclamation on the CD or DVD drive

Jun 09, 2009 | E-Machines emachines (emachinees) CD-ROM...

1 Answer

Pc died


Hello, I have had similar problems with that same motherboard in the past and have found that resetting the cmos (see users manual) or just taking the battery of the motherboard for a few minutes can solve this. CAUTION please remove the power lead on your tower before touching any components inside, and earth yourself first by touching metal.. as static discharge kills pc components..
Hope this helps.....
Tony.

Sep 09, 2008 | ASUS K8N4-E Deluxe Motherboard

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